We’re not happy until you are beaming!

How you can benefit from Bechtle and Cisco’s Customer Success Management.

Everything is just a click away. Subscription services are practical as they can be cancelled at short notice. The current shift of the market towards a subscription-based economy has inspired Bechtle and Cisco to attend even more to their customers’ needs and requirements. Not only do we want you to be happy with our IT solutions—we want you to be successful. That’s why we want to ask you some questions:

How do Cisco solutions influence and add value to your business?
What are the challenges facing your business today?
How do you measure the success you have with Cisco solutions?

Customer success strategy Lifecycle services Buying programme Service packages Instructions

Customer success strategy.

Selection → Decision → Transaction. In a conventional buying process, the focus lies on completing the purchase. A customer chooses an IT solution or service, pays the price and then receives it, going through five phases in the process:

Assessment of requirements

Consultation

Detail design and service planning

Purchase

Implementation and acceptance of IT solution

But what happens after the purchase has been made? What added value can an IT solution offer your business? Bechtle and Cisco’s customer success strategy tries to answer these questions, while revolutionising the customer experience. In doing so, we go above and beyond the purchase and concentrate on your business success, which makes us more than just sellers of an IT product—it makes us your partner. In this process, our experts are by your side to make sure that you can wield your IT solutions to the best effect. In other words, the purchase itself is not the end of our involvement, it’s only the beginning. We will accompany you along the lifecycle as follows:

Our customers’ success is our ultimate goal. We’re not happy with our work until you are successful! Experience a new benchmark in the customer experience and find out how customer success management can increase your business success.

Lifecycle services.

For you, we’ll go the extra mile. Bechtle and Cisco’s customer success strategy provides you with additional use and adoption services that are not included in a conventional purchase.

Use.

Our Use services are there to guarantee that you are actually using your Cisco solutions to their full potential within your IT infrastructure.

Services:

Success review
Training and workshops
Customer success plans (CSP)
Technical fine-tuning
Personal customer success manager (CSM)
Personal consultation on the added value of your Cisco solutions

Adoption.

Adoption services are there to guarantee that you are integrating your Cisco solutions to their full potential within your IT business and generating added value by using them.

Services:

Business outcome workshop
Business outcome plan
Adoption procedures
Quarterly success reviews

Our lifecycle package consists of:

Consultation

Implementation

Optimisation

Management

Support

Training

Added value through customer success management.

Protect your investment

Use & Adoption/ Change Management

Success analysis and measurable relevance for your business

Expert workshops

Want to find out more?

We are happy to hear from you!

Send e-mail

Enterprise Agreement buying programme

It could all be so easy. An Enterprise Agreement (EA) is a software buying programme for Cisco licences that digitalises and simplifies your licence management. You receive one contract with uniform conditions and one extension date for all your Cisco licences in one or several technology groups to greatly simplify the purchase, use and management of software licences.

Transactional purchase.

Different contracts, conditions and extension dates.

Enterprise Agreement.

One contract, uniform conditions, one extension date

Four good reasons for an EA.

Net price guarantee.

Fixed net price per licence (in $).

True Forward.

Billing for additional licences from the registration date, no retroactive billing.

On-demand.

Licences generated when needed.

Uniform extension dates.

Cotermination of all licences with a fixed renewal date.

Added value of EA.

Standardisation

Visibility

Reliable IT planning and investment protection

Simplified licence management

Service packages.

Our priority is your success. We and Cisco want you to get the most out of your products and services. This is why we offer ongoing support within the framework of our customer success strategy to make sure that you remain up-to-date technologically, ensuring more efficient working. Together with Cisco we offer workshops, certifications and updates that all serve the purpose of helping you to unleash your solution’s full potential.

Our service portfolio comprises:

Cisco Smartnet Service
Cisco Solution Support
Cisco Success Tracks
Bechtle Cisco Subscription Service
Bechtle Cisco Premium Service
Bechtle Cisco Lifecycle Service

Learn more

Cisco Success Tracks – On the road to success in turbulent times.

Investments in new IT technologies can lead to challenges when companies find out, in retrospect, that they don’t have the necessary budget, time or resources to sustain them. This is why Cisco has developed a new service package—Cisco Success Tracks—which will help you overcome acceptance issues and unleash the full potential of your Cisco solution.

Success Tracks offers you a digital experience from a single source with the help of Cisco CX Cloud. The platform offers:

Extensive technical knowledge

Proactive insights and analytics

Learning

Lifecycle success strategy

Cisco Success Tracks helps you introduce new technologies, achieve more business success and simplify IT operations. Bechtle can accompany you on this journey as a qualified CX Cloud partner.