Opening a ticket.

Are you experiencing a technical fault or do you have a support enquiry relating to your Cisco infrastructure? For assets with an active service contract, we’ll be happy to help you resolve your issue.

Please complete the following form. We will check your request immediately and get in touch with you as soon as possible.

Important information:

Please get in touch with us and call us on +49 7132 981-2485 if ...

You face an issue that concerns a 24/7/4 or 24/7/2 contract.
You are not able to submit the form.

First Name *

Last Name *

E-mail *

Phone *

Company *

Street *

ZIP Code, City *

Additional Information Description of Location (if necessary)

Serialnumber of the Device / Subscription ID * Minimum length: 5 characters

Classification *

Estimated Impact *

Detailed Description *

* Fields marked with an asterisk (*) are required.

If you’d like to know more about how we handle your personal data, please read our Privacy Policy.

If you have problems providing the logs you can find here a manual how to create the showtech and the techsupport file.

Note on file uploads:
Once your ticket has been created, a support member will provide you with a separate upload link for Showtech/Techsupport uploads.