Communication Warranties & Services

Imagine you’re getting ready to begin a crucial meeting with stakeholders around the world—but your conferencing system won’t launch. Not only is this scenario a personal nightmare for you, the organiser, but it can also cost your company dearly. While it’s impossible to guarantee that every system will work all the time, you should plan ahead for those critical moments. Even before you purchase your phone or conferencing system, we provide in-depth advice to ensure you find a solution that fits seamlessly into your IT infrastructure with the hardware itself produced by renowned manufacturers such as Cisco and Poly.

Our long-term partnerships with leading manufacturers in all areas of IT—communication included—mean our product managers know their products inside out, including how to use them and how they fit into your network. We ensure that replacement parts, accessories and consumables are always available, while the manufacturers offer extensive product warranties and warranty upgrades. Poly, for instance, offers an optional premium service for conferencing systems, guaranteeing a certain level of availability while Cisco lets you upgrade your warranty to include next-business-day hardware exchanges. Keep on reading to discover more.

IT is constantly reinventing itself and in the field of communication, landlines are giving way to VoIP, to the great benefit of businesses. But preparing for such major shifts entails keeping an eye on the market, which we at Bechtle pride ourselves on doing. Our online shop comprises more than 70,000 products, but what’s even more impressive is that we add an average of 285 new items each week to replace obsolete equipment or simply to expand our offering. This ensures that our customers will always find the latest trends—so their companies can take full advantage of the potential afforded by one of the most innovative industries in the world.   

Computing warranties and services help solidify the foundation on which you plan your company’s future. When purchasing IT online, you must be able to rely on your supplier to provide excellent customer service. We carry over 70,000 products for business customers at bechtle.com—and this includes more than just hardware and accessories. We also offer unsurpassed service, such as expert advice and custom quotes, so you can procure tailored hardware setups and, if desired, have Bechtle system houses implement complete solutions. Our online shop also features leasing options and a convenient returns process. The demands placed on hardware and software can be complex and things can go wrong when you don’t have support, which is why it’s so important that your IT systems are working perfectly. In the event of a problem, we take care of the analysis, repair, customer service, and maintenance of your hardware.

Most manufacturers, whose products are sold on bechtle.com, offer comprehensive warranty upgrades for their hardware. And upgrading the basic, legally required warranty is definitely a good idea. For example, you can purchase affordable warranty extensions ranging from one to five years for new computers or PoS systems, which really pay off when the worst comes to the worst. After all, great hardware is irreplaceable. For example, if you invest a large amount in new technology and have to carry out repairs after just a few years, you could experience issues with your network, computing power, security, systems and software. HP and other manufacturers not only offer simple warranty extensions, but also care packages that deliver additional benefits, such as on-site, next-business-day service to ensure your IT and infrastructure are well-protected. Efficient services with personal contact with the providers themselves allow our customers to benefit from local optimisation and troubleshooting services.

We offer a large selection of warranty options that can be purchased separately for the products available in our online shop. Many businesses are finding this to be an increasingly valuable service, as damaged computers or system outages can severely restrict time-sensitive work processes—and quickly become expensive. Protecting yourself with comprehensive warranty extensions and upgrades is therefore nothing short of vital. Use our filter options to select your product’s manufacturer and the desired duration of your warranty for a quick, convenient way to find the right care product for your computer or workstation.