TOUGHBOOK ProTect PLUS full maintenance service 5 years ProTect PLUS was designed to extend the life of TOUGHBOOK devices and offer additional protection. Alongside repairs within 48 hours for manufacturer errors and malfunctions and a comprehensive logistics service including packaging, update installation, and device reimaging, all ProTect Plus plans also including the following services: - Battery Confidence Service for the first three years (requires the installation of the Elemez software client for real-time monitoring)* - Monthly service reports covering the entire device fleet - Full access to the TOUGHBOOK ServiceCloud Advanced Knowledge Base - Full report on the condition of returned devices - Small, cosmetic repairs and IP integrity recovery - One business day on-demand consultation per year (for orders of 50+ devices) - Technical remote support (for orders of 50+ devices) *Battery Confidence Service features: Ensures that a device's battery is always in optimum condition Should the Elemez software identify a deterioration, the user will immediately be sent a replacement battery.