- Manufacturer warranty extension from 12 to 48 months
- Repair with Surface original parts only
- Resolution of hardware issues (incl. labour, return, replacement parts)
- Customer bring-in - Free returns within Germany
- Recovery (repair) excl. return after 10 working days (depending on availability of parts)
- Only for faults also recognised by the manufacturer as covered under warranty
- Other issues can be resolved based on parts and labour.
Please note: The service pack must be purchased directly with the hardware and is linked to the respective serial number and is, therefore, non-transferable.
