The future viability of businesses and public institutions is increasingly determined by functioning and secure IT. Against the backdrop of the digital transformation and the shortage of a skilled workforce, it’s becoming ever-more difficult to manage the growing complexity of infrastructure, workplaces, networks, platforms, cloud solutions and security systems. The result? Specialist IT service providers are in the spotlight.
A study commissioned by Bechtle and conducted by techconsult GmbH has backed this up, revealing that over 80% of corporate decision-makers want to use Managed Services in a more targeted manner or hand over responsibility for entire areas of their IT to service providers. Alongside modernising IT, aspects such as security, digitalised business models and innovations, agility, service quality optimisation as well as standardisations and cost reduction are driving the push towards outsourcing.
Thanks to automated and scalable services, businesses are benefiting from flexibility, control and security in planning. They are also profiting from secure and advanced tools without having to worry about deploying and maintaining the technology themselves. Bechtle’s Managed Services portfolio combines standardised yet customisable services in one. No matter if working remotely, on-site or hybrid, from devices to the data centre, customers can choose to have their IT managed around the clock in multiple languages. “Our customers are looking for a technically adept partner that understands how Managed Services can support a successful digital transformation,” says Ingo Janßen, Business Manager Managed Services, Bechtle AG.
Managed everything – Your entire IT as a Service.
Bechtle Managed Services’ figures are extremely impressive. Group-wide, over 2,000 Bechtle service experts have already taken responsibility for more than 450,000 workplaces, 25,000 virtual servers, 18,000 switches and 55,000 security endpoints, managing over 1.6 million endpoints. On average, some 5,000 tickets are processed, 500 deployments carried out and multiple critical security incidents resolved every day. The agile Bechtle Service Factory supports digitalisation with standardised Managed Cloud Services from all well-known international and national cloud providers.
Over
employees working for Bechtle Managed Services.
Over
assets managed by Bechtle.
Operational responsibility for over
workplaces.
Around
processed tickets every day.
On the back of these figures, Bechtle is leading the way—a fact confirmed by the IT magazine, com! Professional, in its “The Top 100 ITC companies in Germany” special edition. Based on revenue, Bechtle came first in the IT Consulting/IT Services category and took 12th place in the overall ranking among the heavyweights SAP, Ingram Micro, HP, Also and Dell.
What can we learn from this? Our service portfolio is reaching an audience and meeting market expectations. 2,000+ customers from the DACH region and beyond depend on Managed Services offered by Germany’s largest IT system house—from ambitious SMEs to multinational enterprises.
Our services take a weight off our customers’ shoulders so they are able to focus on what they do best.
Ingo Janßen, Business Manager Managed Services, Bechtle AG
Managed Security Services are in high demand at the moment, particularly because it is now so complex to comprehensively manage security processes. With professional support, the risk of being paralysed by a security incident can be significantly reduced. There is also increasing demand for cloud platform services related to artificial intelligence (AI) and the Internet of Things (IoT) to tap into additional business potential. “Our extensive Managed Services portfolio allows us to provide support to our customers’ in-house IT, create value for the specialist departments and therefore also for the organisation’s ecosystem as a whole,” says Ingo Janßen.
