HPE Aruba Networking Support Services.
Limited Lifetime Warranty.
HPE Aruba Networking network products are based on certain quality and reliability standards that you can rely on, which is why HPE offers a Limited Lifetime Warranty on the majority of their hardware.
A Lifetime Warranty on switches lasts as long as the original purchaser owns the product. With access points, the warranty is limited to five years after the end-of-sales date.
Discover our service solutions.
Partner Branded Support Services.
Partner Branded Support combines the flexibility and proximity of Bechtle’s own service units with the security that comes with a warranty extension by the original vendor.
Bechtle is your single point of contact for your HPE Aruba Networking infrastructure service requests. You’ll receive expert support from our highly qualified, German-speaking technicians when you call our service hotline. What’s more, Bechtle keeps replacement parts in stock to guarantee fast delivery.
If you would like on-site service, an individual service contract must be concluded with your Bechtle systems integrator or you should purchase the vendor’s Foundational Care Service.
Foundational Care Services.
Benefits of Foundational Care: The costs of a typical HPE Aruba Networking support contract are on average 10% of the entire hardware investment. This relatively low cost can make all the difference when it comes to protecting your business-critical applications.
Exchange Next Business Day.
Monday - Friday: 08:00 - 17:00
Hardware: Replacement parts dispatched NBD
Software: Call back within 2 hours
Exchange 4 hr 24 × 7.
24 × 7, 365 days a year
Hardware: Replacement parts dispatched within 4 hours
Software: Call back within 2 hours
HPE Aruba Networking Foundational Care includes:
- Fast solutions and a reduction in network problems
- Access to electronic support information and services
- Flexible hardware replacement options
- Escalation management
- Firmware updates for select products
- Lower complexity
- Less downtime
- More control and better management
Below is a direct comparison between the basic warranty and the optional Foundational Care Services.
1 For details see HPE Aruba Networking warranty and support summary
2 For details see HPE Aruba Networking Foundational Care
3 See PBS service specification for details
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