The new framework agreement concluded at the beginning of the year sees external IT experts relieve schools in Berlin of work related to the admin and maintenance of IT and infrastructure systems. The Bechtle system house will be providing IT services in the districts of Marzahn-Hellersdorf, Lichtenberg, Treptow-Köpenick, Steglitz-Zehlendorf, Spandau and Charlottenburg-Wilmersdorf.

Bechtle specialists are on-site at the schools once or twice a week providing extensive support in everything from troubleshooting, IT integration and documentation tasks to implementing new technical concepts. With this new agreement, the Senate Department for Education, Youth and Family Affairs is introducing a new ticket system that is the next step towards standardising the use of Managed Services. 

We are extremely pleased to be in a position to continue to support Berlin schools on their digitalisation journey over the coming years. With our experts by their sides, the schools will be able to focus on their core tasks as they have smooth-running IT they can rely on in both admin and teaching environments. The new framework agreement also provides for a second day of maintenance every week, which will not only considerably improve service quality, but will allow teachers and students to fully reap the benefits of IT.

Felix Schultz, Managing Director, Bechtle IT System House Berlin

Felix Schultz