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AI and process automation in local government.

Laying the foundations for a modern public administration.

Local authorities need to act now to become more efficient and future-ready. As growing demands, limited resources and increasing complexity place greater pressure on public administration, technologies such as AI and process automation offer new opportunities, yet many organisations are still looking for a clear path forward.

Our whitepaper provides practical guidance on how to get started. Drawing on real-world examples, it highlights potential use cases, outlines the foundations for successful implementation, and explains how AI and process automation can be deployed in a way that supports data protection, security and digital sovereignty.

In this whitepaper, you’ll learn:

  • Which processes are well suited to AI and automation
  • The prerequisites for successful implementation
  • How to unlock the potential of AI and process automation
  • The factors that determine project success
  • Which projects have already been implemented successfully

(Asset only available in German)

Your benefits.

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Clarity.

Gain a clear understanding of the differences between AI and process automation, and how combining the two can unlock their full potential.

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Orientation.

Get a structured overview of the opportunities, challenges and potential applications.

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Practical insights.

Gain exclusive insights into successful projects implemented in the district of Northeim, Ditzingen and Gelsenkirchen.

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Confidence.

Learn which organisational and legal considerations should be taken into account.

Webinar – Under pressure: local government at its limits?

Interested in learning more about AI and process automation in local government? Join our webinar and discover how to get started.

Register now

(Asset only available in German)

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The pressure to change is growing.

Citizens expect faster and more efficient public services, yet many local authorities continue to struggle with lengthy processing times.* At the same time, demographic change is contributing to growing skills shortages across the public sector. AI and process automation offer a practical way to address both challenges, helping to reduce the burden on employees and improve operational efficiency. Despite this potential, a study supported by Bechtle found that only 60% of municipal decision-makers have a strategy for the use of AI in place.** Successful digital transformation, however, begins not with technology alone, but with a structured and purposeful approach to implementation.

* https://www.bitkom.org/Presse/Presseinformation/Bitkom-Analyse-60-Prozent-der-Verwaltungsleistungen-sind-online-verfuegbar
** https://urban-digital.de/umfrage-ki-kommunen-anwendungsfaelle-wirkung-ergebnisbesprechung/
From theory to practice.

The potential of AI and process automation in local government is well understood. The real challenge lies in turning that potential into tangible results. Drawing on three real-world examples, this whitepaper explores the journey from the initial idea through to successful implementation, examining the starting point, the solution and the value delivered in each case. Gain exclusive insights into:

  • Improving administrative efficiency within the Public Health Department of the District of Northeim
  • The City of Ditzingen’s digital assistant for citizens
  • Intelligent incident management within the City of Gelsenkirchen’s IT operations
Four people collaborating on a project in a modern office setting with laptop and documents
Four people collaborating on a project in a modern office setting with laptop and documents

From theory to practice.

The potential of AI and process automation in local government is well understood. The real challenge lies in turning that potential into tangible results. Drawing on three real-world examples, this whitepaper explores the journey from the initial idea through to successful implementation, examining the starting point, the solution and the value delivered in each case. Gain exclusive insights into:

  • Improving administrative efficiency within the Public Health Department of the District of Northeim
  • The City of Ditzingen’s digital assistant for citizens
  • Intelligent incident management within the City of Gelsenkirchen’s IT operations
Group of people in modern office environment focused on collaborative work at a screen

Five factors for sustainable AI projects.

Successful AI and automation projects are built on more than technology alone. Creating lasting value requires a strong organisational and strategic foundation, supported by reliable data, an integrated security architecture, transparency and buy-in across all stakeholders, digital sovereignty, and clearly defined responsibilities. With these foundations in place, projects can be implemented step by step and scaled successfully over time.

Shape the future of public administration.

AI and process automation enable local authorities to make better use of limited resources, reduce pressure on employees and create public services that are fit for the future.
Download the whitepaper for practical insights, real-world examples and actionable recommendations to support your journey towards a modern public administration.

Download the whitepaper

(Asset only available in German)