As a B2B and B2G provider, we sell exclusively to business end customers and the public sector. Note that we do not sell to resellers and individual entrepreneurs or micro businesses.
bechtle.com is everything Bechtle in one place. Our website features over 50,000 IT products, solutions and services, all the latest IT news and trends, our extensive training catalogue, events, webinars, customer stories, special deals and newsletters. bechtle.com is AI-powered to help you navigate the breadth of information and find the products you need.
Registered customers have instant access to a rich feature set designed to dramatically simplify decision making. You can create your own shopping lists, user presets, order limits and authorisation flows, and much more. Plus, it’s easy to manage your address book and cost centres, and see all your quotes, orders, deliveries, invoices and returns at a glance. An optional, digital dashboard gives you enhanced transparency and analytics across all information. And thanks to our digital-first platform including signed PDF invoices, you can do away with the hassle of disruptive screen-to-paper workflows. Find out more here.
Absolutely! Our ability to tailor products and portfolios that offer the exact things you need is one of the biggest pros of bechtle.com. Whether you want to give users a pre-defined portfolio to choose from, require individually composed product bundles, or need custom configurations, we can make it happen. What’s more, you can buy products under blanket or call orders and at your individual conditions all on the same platform, and even import digital quotes from other sources.
Yes, there’s a whole array of attractive features. Large organisations can seamlessly integrate their own procurement systems and market places with bechtle.com via PunchOut/OCI using industry-standard procurement interfaces. This also allows us to offer customer-specific static catalogues on our platform. Also, bechtle.com supports product classifications in accordance with national and international standards, as well as legally sound, digital document streams including XML invoices.
Customers within the European Economic Area can place orders via bechtle.com, while customers located in other parts of the world can benefit from Bechtle’s tried and tested solutions, too. Get in touch with your Bechtle account manager. We will be happy to offer you a tailored solution.
On bechtle.com you can find everything Bechtle in one place. All the products, solutions and services. Digital, customer-centred and connected to our experts on site.
bechtle.com is the nexus of all our communications, designed to enhance existing sales processes and add a dedicated, digital marketing channel.
Absolutely. Your account on bechtle.com is completely free with no strings attached. There are no subscription fees, minimum turnovers or any other hidden costs.
Registering an account on bechtle.com takes just a few minutes. Once your registration is complete, you can log in and use your account immediately.
Simply hover over the avatar icon My account at the top-right and click on “register”.
A VAT ID no. is not necessary to create a new account.
We recommend using your business e-mail for your bechtle.com account.
We take pride in our personal interactions with customers—both on site and online—to help them navigate increasingly complex IT projects and share the full breadth of our experience and proven ability to build and deliver just what they need. You can discover our entire portfolio of products and solutions in a digital space, giving you much more than a conventional hardware-centred market place.
Simply hover over the avatar icon at the top-right and click on “register”.
Yes, you can. Authorised users are able to create, configure, disable and delete additional users as required. Check “can manage users and presets” in the user type. Each user can browse your account with their own password and permissions.
You may choose to pay by invoice, credit card or PayPal.
As an admin user, you can access extensive and granular user management capabilities including permissions and customisable presets in your account.
Yes. Authorised users can add new invoice and shipping addresses as required. Check “can manage addresses and cost centres ” in the user type.
Yes. Authorised users can share shopping lists with other users. Check “can manage shared shopping lists” in the user type.
Yes. You have granular control over who can spend how much per order or individual item. Simply set a maximum per-order and per-product price for each user in their user type.
Authorised users can update their own user details. Check “can edit personal details” in the user type.
Yes. Admin users can publish text, files and links to their custom home page. To do this, go to your account options and select “links and documents”.
In your account, go to "Notifications" and click on the cogwheel in the upper right corner to select the events you want to see in your notification stream, and for which events you would like to receive e-mail notifications.
In addition to giving you access to the Bechtle core portfolio, your account can be configured to include other products as well. You can even source products under (international) blanket orders your organisation may have in place. Granular user management allows you to restrict orders and enforce your existing procurement policies.
Yes. As a registered customer, you can save your current shopping basket as a quote or request a quote from Bechtle as required.
To compare products, simply click on the compare icon that you find next to products in search results, product list views and on individual product pages. To view the current side-by-side comparison, click on the compare icon in the top right.
You can see the current status of all your orders in your user account. Your order can have one of these statuses:
For more details, see “Where can I see detailed tracking information?”
You can always see up-to-date availability information for each product on our website. Products that are on stock typically arrive with you within 24 to 48 hours.
Terms of delivery: You can see applicable shipping costs in your basket when you are logged in to your account.
Generally speaking, shipment can be tracked in the order overview from the day after dispatch. If this is not the case, please contact your account manager.
Not in all cases we have data for the course of the shipment.
Possible reasons for this:
- The database is updated with a time delay.
- For international standard consignments, bechtle.com does not always have the information for a complete consignment process.
- Your shipment is sent via a carrier that does not offer shipment tracking.
- Your delivery is not a delivery of physical products, and therefore has no shipment tracking.
If the expected delivery date of your untraceable shipment has passed and your tracking information does not show a new status, please wait another one or two business days. Typically, shipments arrive on time or very shortly after the expected delivery date.
Deliveries to an address in Germany typically arrive within 24 to 48 hours. Deliveries outside Germany may take longer than that.
Please talk to your account manager if you’d like to schedule a delivery with a guaranteed delivery time.
Possible schedules depend on your postcode, country, the carrier and product availability.
We offer the following fee-based delivery options:
- Next-day delivery.
- Scheduled delivery (by 08:00, 10:00, or 12:00).
The transit time begins when we ship your order and depends on the selected delivery method. (see “What delivery options are there? Do you offer scheduled deliveries?”)
A second attempt will be made on the next working day.
Exception: Deliveries to private addresses can be redirected to a parcel shop after the first attempted delivery. The carrier will leave a card with the parcel shop’s address. Please note: In the case of heavy-goods shipments, additional costs will be incurred for renewed delivery attempts.
Parcel shops are pick up and drop off points for deliveries. They are normally found in smaller businesses such as stationery stores, photo shops, bakeries and petrol stations. Our parcel delivery services, GLS and UPS, have a network of parcel shops.
- Find GLS parcel shop [bitte verlinken: https://gls-group.com/GROUP/en/depot-parcelshop-search]
- Find UPS parcel shop [bitte verlinken: siehe Spalte H rechts]
Please note: when collecting a parcel, please remember to take an official form of identification.
Yes! This service is available on the GLS website. Yes! This service is available on the GLS website. (see “Where can I find my consignment number / tracking”)
For heavy-goods deliveries, please get in touch with your account manager.
GLS and UPS both offer contactless deliveries.
A drop off permission form can be completed on the respective company’s website.
Once the parcels have been dropped off in the agreed location, the carriers no longer bear any liability for loss or damage to these parcels.
More on GLS: Setup a general drop off permission. The GLS drop-off permission option may not be available in all countries.
More on UPS: UPS My Choice [bitte verlinken: https://www.ups.com/gb/en/services/tracking/mychoice.page]
Upon request, GLS can drop off your parcels at a location of your choice, for example outside your front door, the hallway, or your garden All we need is for you to sign up for contactless delivery.
With an additional info, you can tell us your wish that we inform you e.g. by intercom when the package has been dropped off. This way you can receive parcels securely even in apartment buildings.
You have 2 options:
A one-time drop off permission.
Setup a general drop off permission online. The GLS drop-off permission option may not be available in all countries.
You can easily set up a drop off permission online here. If you have already received a notification card, you can issue one-off or general drop off permission by using the back of the GLS notification card. Once the parcels have been dropped off in the agreed location, GLS no longer bears any liability for loss or damage to these parcels. You can revoke the drop off permission at any time.
On the notification card left for you by the GLS delivery agent after the first delivery attempt, you will find the Track ID. You can use this Track ID to check the available delivery options and select one accordingly or print out a parcel pick up authorisation. The GLS pickup authorisation option may not be available in all countries.
If you are not at home, the parcel delivery agent will try to get a neighbour to sign for delivery of the parcel.
In this case, GLS will leave a notification card with detailed information. Please note that certain services (types of parcel) can only be delivered in person, for example delivery only on presentation of an official photo ID.
You can issue another person with the authorisation to pick up your parcel for you. This authorisation can be found on the back of our notification card. The authorised person must bring the authorisation and a valid form of ID.
In this case, you can choose to redirect the parcel or select an alternative delivery option. To do this, you just need to click the delivery options specified in your e-mail.
Unfortunately you cannot change the precise time of delivery. If you are only going to be at the delivery address for a limited time, you can select an alternative delivery, for example to the nearest GLS ParcelShop.
Only accept deliveries in perfect condition.
Before signing for a delivery, it is important that you check the packages and/or pallets for dents, tears, damp patches, etc. and note any damage on the delivery receipt or hand scanner (e.g. packaging damaged).
If in doubt, refuse to accept the parcel.
If the package and contents are damaged, take photos of the damage and contact your account manager. Damage caused during transportation must be reported to the carrier within 24 hours. Before signing for a delivery, it is important that you check the packages and/or pallets for dents, tears, damp patches, etc. and note any damage on the delivery receipt or hand scanner (e.g. packaging damaged).
If in doubt, refuse to accept the parcel.
Please inform your account manager of a date for a new delivery attempt.
Alternatively, you can provide another delivery address (address + name of onsite contact + phone number). Please note additional costs may be incurred.
The delivery address for packages being delivered by GLS can be changed online using the tracking link.
Please inform your account manager of the correct address. New address: Address + name of onsite contact + phone number. Please note additional costs may be incurred.
Please check that the address has been entered correctly and that it matches with the recipient.
When entering private addresses, make sure that the recipient matches the postal address.
If the address is correct, please contact your account manager.
By clicking on the tracking link, you will be able to view the expected delivery data and the shipment’s current status.
If tracking is not available, please see “Shipment cannot be tracked”. If you have any other questions, please contact your account manager.
For advance notification, please contact your account manager?
In the rare case that the expected delivery date cannot be met, your order will typically arrive no more than one or two days later.
If you have not received your order, please contact your account manager.
Please get in touch with your account manager, who will check if there is a possibility to redirect the shipment. Please note that additional costs may be incurred.
Your order will usually be delivered to the nearest parcel shop and a notification card left for you. (see “What is a parcel shop”)
If this is missing, please contact your account manager.
Please get in touch with your account manager,
Please get in touch with your account manager.
Please first check the shipment’s tracking status. If the expected delivery date has not been met, your order will typically arrive no more than one or two days later.
If you have not received your order, please get in touch with your account manager.
You have the possibility to choose an alternative delivery from the following:
Delivery to a GLS ParcelShop, delivery on another day, delivery to another address, or self-collection from a GLS depot.
Please note that depending on the service booked (parcel type), the alternatives are only available to a limited extent. See also our FAQ topics, about parking permit, changing the delivery address/day, delivery to a GLS ParcelShop and self-collection at the GLS depot.
In the first instance, GLS will try to get a neighbour to sign for your parcel. If that is not possible, the driver will take the parcel to a nearby GLS ParcelShop. Parcels that cannot be delivered via an alternative method (e.g. vehicle tyres and parcels requiring an identity check) will be retained for delivery on the next working day. In all cases, you will receive a notification card.
If we are unable to deliver the parcel on a second attempt, GLS will take your parcel to the GLS depot. You can then collect the parcel yourself from the following day and within 4 working days. Please contact the GLS service team before collection here [bitte verlinken: https://gls-group.eu/GROUP/en/contact-form], so that your parcel can be prepared for collection.
Once the storage period has elapsed, your parcel will be returned to the sender.
Provided your parcel has not yet been delivered, you can select a different delivery option for your parcel. Depending on the type of parcel, various options are available (e.g. drop off permission, GLS ParcelShop delivery and select new address).
If you would like to return a product, simply request a return in your account
We will process your request as quickly as possible.
If you ordered a product by mistake, please be aware that we can only accept a return request if the original box is still sealed.
If the goods are defective, damaged or have been delivered incorrectly, please contact us in advance. We will process your request as quickly as possible.
Please contact your account manager with the item number, EAB code/barcode and photo the product.
Please contact your account manager with the order number, item number incorrect quantity.
During business hours, we are happy to help you with any questions you may have by phone or chat. You can find the blue advice bar at the bottom right. Simply click on the chat bubble, enter your e-mail and tell us what your question is about. An advice agent will be with you shortly. Alternatively, you are welcome to send us a message at any time and we’ll be sure to get back to you Monday to Friday within 24 hours.