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About Bechtle
Press
Press Releases
2010
Bechtle signs outsourcing agreement with telegate

    Bechtle signs outsourcing agreement with telegate.

    Bechtle now provides 24/7 support for approximately 2,000 PCs and notebooks at 15 different locations / first and second level support for PC client environment

    Neckarsulm, 02 November 2010 — telegate AG, a specialist for local search services and a consultant to SME, has entrusted Bechtle with the operation of its PC client landscape. The Managed Services contract, signed 29 October 2010, has a duration of five years and involves support for approximately 2,000 of telegate's currently owned workstations spread across 15 locations throughout Germany. Bechtle is responsible for central helpdesk services, hardware and software lifecycle management and nation-wide field services. Technical IT support is undertaken both on site and remotely via modern remote service tools. Following the principles of Bechtle's proven strategy of standardisation, telegate AG can expect efficient, scalable and high-quality IT services. The Bechtle system house Düsseldorf is solely responsible for all customer relations and project management while being able to call upon the expert technicians of Bechtle Managed Services AG for carrying out the required services.

     

    telegate employees have 24-hour, 7-day-a-week access to a helpdesk for technical-related issues. By employing one service management system for its entire PC client landscape, the local search specialist benefits from the accompanied transparency, being able to readily ensure that all conditions of the support agreement are carried out. All IMAC services (hardware and software upgrades, installations, changes and moves) are taken care of by Bechtle field services. This also includes all repair and maintenance services. Bechtle is also responsible for software administration, initial installation and individual user settings. Complex asset and licence management is handled centrally by Bechtle.

     

    “We're really looking forward to working together with Bechtle. Bechtle has a good reputation as an IT specialist in the SME market and really impressed us with the flexibility of its service concept and with its professionalism in handling our company's requirements. We also appreciate Bechtle's high standards of quality and attention to standardised processes. And in addition to that, we have found a good employer for our IT staff that, as an IT specialist, is able to offer them excellent opportunities in their own field of experties," explains Marcus Vengels, Vice President of Technology & Operations, telegate AG.

     

    Dell EMC support services for enterprise systems

    The Dell EMC support packages provide the level of hardware and software support you need for peace of mind and optimised productivity.

     

    Bechtle Onsite Services

    IT administration is eating up more and more employee resources that are needed elsewhere in your organisation. Save time and money with Bechtle Managed Services (GmbH). We’re happy to help.

     

    Bechtle direct Neckarsulm

    Bechtle direct is a leading B2B IT reseller offering an extensive portfolio of hardware and software products to equip companies with the technology they need to achieve their goals.

     

    Product and Licence Consultation

    A lot of companies find it quite challenging to choose the best products and licences for their digital workplaces. Let us support you.

    Customer story

    Müller - Die lila Logistik – New network infrastructure with HPE Aruba NaaS

    Aruba Network as a Service (NaaS) and Bechtle’s operating of the network infrastructure ensure the company’s rapid growth and secure IT at all locations.

     

    Philipp Dumhard

    Philipp Dumhard has been working at Bechtle Munich/Regensburg for around four years and is currently Account Manager for Cloud Transformation Sales. In this role, he supports customers in Bavaria transform their IT. His academic IT background and experience as a consultant at Siemens AG means he’s able to support his customers as a partner in future IT.

     

    Needs and requirements

    We develop tailor-fit designs and IT solutions based on thorough analysis. Discover which priorities our advisors focus on.

     

    Bechtle IT System House Aachen

    Since its founding in 1980, the Aachen IT systems integrator has grown year after year, and today is a leading IT service provider and attractive employer in the region.

     

    Yannick Feuser

    Yannick Feuser has been with Bechtle for about 14 years. His responsibilities include the strategic development of the Professional Service and Managed Service portfolio in the Bechtle IT system house in Offenburg. His activities also include strategic consulting for multi-cloud or classic IT projects to accelerate or improve business processes.

    Blog

    Innovation Scouts in the Public Sector

    His team of specialists stays on top of every tech trend—Uwe Presler, 42 years old, explains why he loves open source.

    Customer story

    Worldwide Client-Management for the Wienerberger AG.

     

    Bechtle GmbH IT-Systemhaus Stuttgart

    With its noticeable footprint in the region and backed by the power of a cross-regional organisation, Bechtle in Stuttgart has been a future-oriented IT partner for both the public-sector and commercial businesses since 1990.

     

    Tassilo Bergander

    Tassilo Bergander has been working as a Solution Architect in the Business Development team at the Bechtle IT System House Bonn/Cologne since 2019. For over 15 years, his focus has been on consulting and designing customer-specific solutions in the areas of virtualisation, cloud and agile workspaces with the manufacturers Citrix, Microsoft and VMware.

     

    Monitoring

    IT monitoring helps resolve data centre issues before they disrupt your business. Get in touch to learn how.

     

    Managed Network Services with HPE Aruba | Efficient and simple

    Concentrate on your core business by outsourcing your IT infrastructure management—both cost-saving and efficient. Learn more now!

     

    Dennis Wimmer

    Customer story

    SDV Medien+Service GmbH – The benefits of consolidation: A new homogenous IT structure

    When it became time for SDV to consolidate their IT on the Dresden site, Bechtle reduced the number of vendors down to three, with the focus squarely on Cisco. The homogeneous IT structure enables compatible updates and integrated features are available throughout the entire system.

     

    Christian Behma

    Since the end of 2012, Christian Behma has been advising his customers as a Solution Architect, specializing in the areas of virtualization solutions in the data center and cloud computing. With innovative ideas and a focus on a holistic approach, he develops future-proof data center architectures for his customers.

     

    Transition, Rollout and Service Design.

    We make sure that new technology and software runs smoothly in your company. We are happy to help!

     

    Data Management solution | with Bechtle and NetApp

    Your specialist for NetApp Care. Through automated health checks we offer you proactive help and minimise disruptions in the storage units.

    Promotion

    Beratung zum Bechtle Leistungstest.

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