By identifying the exact product or contract, a serial number or software agreement number helps us support you more quickly and accurately.
A serial number uniquely identifies a specific piece of hardware or a software licence.
A software agreement number identifies the software contract associated with your product.
Faster processing of service and support requests
Clear allocation of the relevant product or contract
Fewer follow-up questions and delays
|
Type |
Where to find it |
| Serial number | On the hardware itself, the licence or the certificate |
| Agreement number | Provided by the software manufacturer |
Get help from our virtual assistant or get in touch with your account manager.