Bechtle.com provides structured return processes for businesses. The platform supports return registration, status tracking and refunds – including cases of damaged goods or incorrect deliveries.
There are two ways you can request a return in your My Bechtle account—either under ‘Returns’ or from the invoice for the product you’d like to send back. Need help? Click on the blue question mark in the bottom right of the screen for contact options.
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You may submit a request to return a delivered and invoiced item. Your account manager will process your request promptly. Please note that hygiene-related items can only be returned as long as the packaging is still sealed. Please note that customised products, licence products, b-stock items and spare parts cannot be returned. For hygiene reasons, certain products can only be returned if the packaging is still sealed.
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You can find your orders under the heading ‘Products & Purchasing’ in your account. You can see the details and current status of returns you have requested.
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Please contact us with the item number, EAN code/barcode and photo of the product.
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Please contact us and tell us the order number, item number and different quantity.
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