When can I return a product?

IN A NUTSHELL

You can submit a return request based on your invoice. Each request is reviewed individually and subject to approval.

Return requirements

Software supplied on physical media must be returned unopened and in its original packaging, including all media and documentation. Hardware must be returned complete with all accessories, documentation and original packaging. Products must be in unused and undamaged condition.

Products that cannot be returned

Products with opened packaging
B-stock
Hygiene-sensitive products
Customised products
Licences
Spare parts
Products that have been customised, configured or modified to your requirements
Promotional items
Clearance items
End-of-life and discontinued products
Non-physical products, such as software

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