Bechtle Helpcenter

Bechtle Help Centre.

Why is an excellent choice?

We take pride in our personal interactions with customers – both on site and online – to help them navigate increasingly complex IT projects and share the full breadth of our experience and proven ability to build and deliver just what they need. You can discover our entire portfolio of products and solutions in a digital space, giving you much more than a conventional hardware-centred market place.

Find answers by topics.

What type of content does our platform offer and who can shop at Bechtle.


Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

Shipping and delivery

Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.


Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.


Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

My account

All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

Shopping basket

All the functions your shopping basket offers explained.

Returns and refunds

Need to return a product? Find out how here.


All the ways to get in touch with us for personal advice and things to know about our online advice service.