baramundi Remote Desk for Windows powered by AnyDesk - Add-On

The ticketing system is ITIL-certified and centrally records, processes and documents support requests. It offers email integration and service level management to ensure compliance with defined processes and response times. It includes incident, problem, task, change and knowledge management, as well as request fulfilment, to ensure structured workflows. Cancellation: at least 3 months before expiry, otherwise the contract is automatically renewed for 1 year.