IT Service Management ITSM basics

- Basic concepts: The seminar covers basic concepts of IT Service Management to create an understanding of the various aspects of ITSM. - Standards and frameworks FITSM, ITIL and ISO20000: The most important standards and frameworks for ITSM are presented and explained to give you an orientation in the field of ITSM. - Process models: Various process models in ITSM are explained, including operational processes, change processes, design processes and strategy processes. - Operational processes: The workings of operational processes in ITSM are explained to give you an understanding of the maintenance and operation of IT services. - Change processes: The seminar will explain how change processes work in ITSM and what best practices exist to successfully implement change. - Design processes: Various design processes in ITSM will be introduced to give you an understanding of how IT services are developed. - Strategy processes: The seminar will explain how strategy processes work in ITSM and what best practices are in place to successfully implement IT strategy. - Continuous improvement: We will show you how continuous improvement processes work in ITSM and what methods are available to continuously improve the quality of IT services. - Implementation: The seminar provides practical tips and tricks for implementing ITSM to show you how you can introduce ITSM in your company.