Gross price: €1,308.00 incl. €218.00 VAT
Method
In-person seminar, Live online training
Duration
2 day(s)
Prerequisites
An interest in services, service management and IT services.
Objective
You'll learn a comprehensive approach to enable mutual value creation with customers and other stakeholders through products and services. Get acquainted with the ITIL 4 (R) guiding principles and four dimensions of service management include, as well as the key concepts of Lean, Agile, DevOps, and understand why they are important to unlock business benefits. ITIL 4 (R) Foundation is ideal for people who want to gain an essential understanding of the ITIL (R) framework and how it's used to improve IT service management quality within an organisation. The certification is also relevant for IT experts working in an organisation that has adopted ITIL (R) and hence requires knowledge of the general service optimisation programme. The target group includes CIOs, IT managers, service managers, IT service operators, IT process managers, consultants, project teams and people working closely with IT departments. These courses are particularly recommended for IT staff working in service processes or service desks.
Comment
This ITIL, ITIL 4, PRINCE2, PRINCE2 Agile course is offered by LEECON TS GmbH, ATO of AXELOS Limited. ITIL, ITIL 4, PRINCE2, PRINCE2 Agile are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Bechtle AG is LEECON TS GmbH's reseller. Participation in ITIL, ITIL 4, PRINCE2, PRINCE2 Agile is only possible in combination with a certification exam. More information can be found under: http s://www.peoplecert.org/terms-of-service-and-privacy-policy
Target group
Managers, Internet/data protection/security officers, Network administrators, Project managers
Certification
Yes
Level
Basic