ITIL 4 (R) Foundation

- What is ITIL 4 (R)? - Understand the key concepts of service management - Understand how the ITIL guiding principles can help an organisation adopt and adapt service management - Understand the four dimensions of service management - Understand the purpose and components of the ITIL service value system - Understand the activities of the service value chain, and how they interconnect - Know the purpose and key terms of 15 ITIL practices - Understand 7 ITIL practices - ITIL 4 (R) certification scheme and learning opportunities - ITIL (R) is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.