Bechtle Helpcenter

Bechtle Help Centre.

How do I receive my parcels even when I'm not at home?

You have the possibility to choose an alternative delivery from the following:
Delivery to a GLS ParcelShop, delivery on another day, delivery to another address, or self-collection from a GLS depot.
Please note that depending on the service booked (parcel type), the alternatives are only available to a limited extent. See also our Help Centre topics about parking permit, changing the delivery address/day, delivery to a GLS ParcelShop and self-collection at the GLS depot.

Find answers by topics.

What type of content does our platform offer and who can shop at Bechtle.


Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

Shipping and delivery

Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.


Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.


Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

My account

All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

Shopping basket

All the functions your shopping basket offers explained.

Returns and refunds

Need to return a product? Find out how here.


All the ways to get in touch with us for personal advice and things to know about our online advice service.