Bechtle Helpcenter

Bechtle Help Centre.

Can my parcel be delivered to a neighbour?

If you are not at home, the parcel delivery agent will try to get a neighbour to sign for delivery of the parcel. In this case, GLS will leave a notification card with detailed information. Please note that certain services (types of parcel) can only be delivered in person, for example delivery only on presentation of an official photo ID.

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What type of content does our platform offer and who can shop at Bechtle.


Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

Shipping and delivery

Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.


Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.


Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

My account

All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

Shopping basket

All the functions your shopping basket offers explained.

Returns and refunds

Need to return a product? Find out how here.


All the ways to get in touch with us for personal advice and things to know about our online advice service.