Bechtle Helpcenter

Bechtle Help Centre.

Why is there no tracking information for my order?

Unfortunately, we cannot provide tracking information in all cases.

This may be due to various reasons, for instance:

  • The carrier does not provide tracking information
  • Your order contains no physical products
  • There's a delay in updating tracking information
  • Door-to-door tracking information may not be available for cross-border deliveries


If there is no tracking information and the expected delivery date for your standard order was not met, please allow one or two more business days for delivery. Orders typically arrive on time or with minimal delay.

Find answers by topics.

What type of content does our platform offer and who can shop at Bechtle.


Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

Shipping and delivery

Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.


Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.


Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

My account

All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

Shopping basket

All the functions your shopping basket offers explained.

Returns and refunds

Need to return a product? Find out how here.


All the ways to get in touch with us for personal advice and things to know about our online advice service.