More than ever, employees want and need to be able to work from anywhere. Always-on data has transformed both the employee experience and customer service.
SERVICE ENGINEERS on the road are more efficient, better informed and able to provide exceptional customer service when having an iPhone or iPad at their service. Real-time access to work orders, inventory and detailed product information is crucial for their job when constantly on the go.
ACCOUNT MANAGERS at a bank can review financials, propose consultation services, and calculate loan options on their iPhone or iPad with ease. A Canadian bank was able to downsize the loan process from 10 days to 30 minutes by providing their account managers with an iPad, so they were able to finalise the loan process at the customer location during one single visit.
AIRLINE STAFF can use an iPad or iPhone to engage with customers, share important flight updates and airport information, rebook travel, and track luggage. International airlines have equipped airport and inflight staff with tablets. They are now able to serve their customers better with flight schedules and passenger documentation in real time.
SHOP FLOOR MANAGERS who have instant access to product and stock information in-store and online can provide detailed advice. Plus, customers can be served anywhere in the store.
With an iPad, MEDICAL PROFESSIONALS can speak to clients remotely, diagnose and securely access patient records on the go.
And there are many more use cases to think of, like police forces and hospitality staff, who can benefit from mobile devices.
DAAS Mobile can help you to make that investment for a more mobile-connected workplace:
With DAAS Mobile, think further than just a solution to add smartphones to the existing workplace. It can also be a steppingstone to further digitalisation: create a competitive advantage while improving customer engagement and employee experience.
If you want to know more about DAAS Mobile, you can read all about it in our whitepaper.
Device as a Service by Bechtle is part of the Just press play solutions: practical solutions that can be used straightaway in day-to-day business operations. Our main goal is to support our customers in doing what they’re good at.
We offer you a comprehensive solution and help you make IT choices that let you focus on the things that really matter.