Round-the-clock technical support via NETGEAR's global support centres, 24 hours a day, 7 days a week, 365 days a year
24×7 remote diagnostics by experts with real-time access to configuration parameters, hardware and software revision levels and port statistics
Express hardware exchange with delivery within one business day; escalation management with plan of action (POA)
Online services with access rights for privileged information and services
Notification of maintenance releases
Included services: telephone support
Full contract duration: 5 years
24×7 service availability
