Frequently asked
questions

 

What is Device as a Service (DAAS)? 

Device as a Service is similar to taking out a subscription. Instead of having to invest in purchasing devices, you pay a fixed amount per device, per month. That means you never pay too much – only for what you use. DAAS offers a number of additional services alongside its hardware solutions.

 

How is DAAS different from leasing hardware?

To a degree, Device as a Service is comparable to leasing hardware. In both cases, you only pay for the use and not for the ownership of the devices. However, the difference is that in leasing you become the owner of the hardware at the end of the contract term. For this reason, the leasing of hardware is called financial leasing. When you enter into the contract, you don’t know what the hardware’s residual value will be at the end of the contract term. For the duration of the contract, you are also responsible for management and maintenance of the hardware.

DAAS is also called operational leasing. In this case, the supplier takes the devices back after the term of the contract. The Device as a Service contract also includes a number of services such as installation, repairs, maintenance, replacement and disposal of devices. This means that your IT department is saved from a lot of work on these activities. The contract also ensures that you will have the newest devices for your colleagues.

 

What do CAPEX and OPEX mean?

Capital Expenditures (CAPEX) represents all costs for development, design or delivery of non-consumable aspects of a product or system. Operating Expenditures (OPEX) represents all recurring costs for a product, system or company.

For example, the costs of purchasing a notebook are CAPEX costs. The costs of a DAAS solution for which you pay a fixed amount per month are classified as OPEX.

 

How does DAAS support remote working?

Both mobile and computing devices can be delivered to households. The devices are fully configured to ensure that the end user can immediately start working. Thanks to proactive monitoring, we can remotely monitor the devices to ensure that we can identify defects on time and provide a quick response. This means that end users are always productive, no matter where they are working from.
 

What is desk-to-desk support?

Desk-to-desk support provides support to your service desk. Your IT service desk can forward hardware-related service tickets directly to us, where we then resolve the ticket and address the issue on your behalf. This means that with desk-to-desk support, we do not require direct contact with your end users.

 

Why do you use personas?

By making use of personas, you can easily determine which specific IT resources each employee needs to perform their work as well and efficiently as possible. After all, each employee is unique. By specifying these personas or user groups and sorting your employees accordingly, you can offer a standardised package of hardware, software and services. Within our DAAS Compute product range, we use our personas to differentiate the needs per device. Click here to read more about personas >

 

How is the IT service desk supported through DAAS?

We support your IT service desk by providing desk-to-desk support. This means that we handle and resolve all hardware-related service tickets on your behalf. This saves a great deal of workload from your service employees. We therefore do not have direct contact with your end users, but rather fulfil a supporting role. 

 

What is Mobile Device Management (MDM)?

Thanks to MDM, you can safely and remotely manage, install and configure mobile devices. It is a form of security software that ensures that important corporate information is not lost. If a device is stolen, a remote data wipe can be performed. This means that you can always rest assured that no unintended parties can access important corporate data.
 

What is Zero Touch Deployment?

DAAS also includes a Zero Touch Deployment process. This means that devices are delivered fully configured and ready-to-use, without intervention required from your internal IT team. The devices are either delivered to the end user’s home, or to their on-site workspace. If a new employee joins the company, then you can easily order a new device which will be delivered to a location of your choice, fully configured and ready-to-use. The employee will need to need to log in using their known login details, and then they can start working immediately.

 

How does DAAS contribute to corporate social responsibility (CSR)?

We predominantly do this with our approach to packaging. When a customer opts for a DAAS solution, the devices are first shipped to us. We sort the waste in the packaging provided by our partners and then configure the devices. A good example of this is polystyrene, a material often used in the packaging provided by our partners.

We collect the polystyrene and pass it to recycling partners who are able to re-purpose it. It can be used to manufacture environmentally-friendly containers for the fishing industry and other uses. Additionally, our entire packaging line consists of paper and cardboard – from boxes to sticky tape. Lastly, our green and other project boxes can be reused up to ten times.

 

How does DAAS contribute to higher employee satisfaction?

Device as a Service offers your employees the newest and fastest devices. As your organisation uses recent product models and new devices, you have a reduced chance of downtime. Your employees receive the device that best matches their work. They can also do their work in a way that suits them, free of frustration.

Our DAAS Compute packages precisely match the needs and wishes of your colleagues where we offer persona-specific packages. Click here to read more about segmenting based on personas >  All devices are proactively monitored, making potential incidents more predictable. If there is an incident, your colleague can quickly receive support from our desk-to-desk service. If a defect occurs, our swap-service will deliver a new device within one working day.

DAAS Mobile uses the newest device models. When it comes to mobile devices, employees have a range of requirements and wishes. That is why it is necessary to build a standardised model that encompasses a number of bundles which are segmented on the basis of personal characteristics and job roles. This approach increases the freedom of choice for end users, meaning that they can choose from a number of devices within a bundle. By offering your employee the choice, you increase employee satisfaction and productivity. This makes the HR manager’s search for new talent much easier.

 

Which brands are offered as part of DAAS Compute?

Our product range of laptops and desktops makes use of the newest HP, Lenovo and Apple devices. We offer a range of packages that have been tailored to user types. As part of this, we define the desk-based worker, the hybrid worker and the road warrior. Read more about our personas here > For each persona, you can choose from a number of devices and peripherals such as a mouse, keyboard and extra screen. As standard, each bundle includes lifecycle services such as inlife, reverse, support and end-of-life services.

 

View our HP and Lenovo product range here >

View our Apple product range here >

 

 

Which brands are offered as part of DAAS Mobile?

Our product range of smartphones and tablets makes use of the newest Samsung and Apple devices. We offer a range of packages that have been tailored to the following user types: the browser, the pragmatist and the pro. For each type of user, we offer a number of devices and accessories. This includes fixed accessories depending on the device, such as a charger, back cover and screen protector. You also have the option to add extra accessories such as a wireless charger, a keyboard or a headset. As standard, each bundle includes services such as home delivery, Zero Touch Deployment and IT lifecycle services such as inlife, reverse, support and end-of-life services.

 

Which services are included in the Bechtle DAAS solution? 

In addition to the costs for hardware, the monthly amount that you pay also includes IT lifecycle services. In this way, we can reduce the workload on your IT team and ensure that they have more time to focus on what truly matters: your core business. See below for a summary of the services you can access when you choose our DAAS solution.

 

SERVICE 

DESCRIPTION 

DOA 

Before we ship the devices, our highly trained technicians use leading technology to perform up to 56 systematic checks to ensure that the device is entirely functional upon delivery. This is confirmed by a diagnostic report generated by the system. 

(Only applicable to DAAS Compute Windows, as this is already in place for Apple and Samsung devices.)

Battery charging 

 

The computer is fully charged and powered down before it is shipped to the end user.  

(Only applicable to DAAS Compute Windows, as this is already in place for Apple and Samsung devices.)

Windows Autopilot for white glove deployment 

In other words, installing applications and settings on the device in accordance with the customer’s MDM profile, to ensure that the device is ready for productive use, with minimal interaction required beforehand. Requirements: Azure AD & MDM tooling (such as Intune).  

Sustainable bundling  

 

Prior to shipment, our team remove each product from the original packaging and bundle the devices together in an environmentally friendly, reusable box that protects the products during transport. We will dispose of all packaging in an environmentally friendly way.  

Tagging

Attaching an asset tag to the device. 

Sent via  

 

We ship the devices to the individual locations of end users, or in bulk to company locations, according to your preference.

Advanced SWAP  

 

Within one working day, we will exchange defective devices for SWAP devices. Conditions apply. 

Bechtle Support  

 

Proactive monitoring via HP TechPulse to identify and prevent the most commonly occurring problems. Includes support provided by the Bechtle Support desk to manage all registered incidents. (Applicable for Bechtle DAAS Compute.) 

Asset Management  

 

Bechtle manages the end-to-end lifecycle of the device to ensure that: 

  • the device is registered in a databank throughout all phases of its lifecycle.
  • the device is designated to an end user.
  • the correct policy is applied. 

Bechtle manages the first registration as well as the updates throughout the entire lifecycle of the device, as well as until the End of Life (EOL) registration is withdrawn. 

Break/Fix service  

 

We handle the repair of a defective device and its return shipment to the end user after the successful repair. 

Data wiping  

 

The systematic removal of all data from the device thanks to a Bechtle-approved process and the appropriate tooling.
 

 

What are the financial benefits of Device as a Service? 

Device as a Service offers you a number of financial benefits. This means that your IT department no longer needs to worry about device management and has more time for important matters. Your employees will also be more productive as they use the newest devices, and you change your expenses model from CAPEX to OPEX. Click here to read more about the financial benefits of DAAS >

What is Device as a Service (DAAS)? 

Device as a Service is similar to taking out a subscription. Instead of having to invest in purchasing devices, you pay a fixed amount per device, per month. That means you never pay too much – only for what you use. DAAS offers a number of additional services alongside its hardware solutions.  

How is DAAS different from leasing hardware?

To a degree, Device as a Service is comparable to leasing hardware. In both cases, you only pay for the use and not for the ownership of the devices. However, the difference is that in leasing you become the owner of the hardware at the end of the contract term. For this reason, the leasing of hardware is called financial leasing. When you enter into the contract, you don’t know what the hardware’s residual value will be at the end of the contract term. For the duration of the contract, you are also responsible for management and maintenance of the hardware.

DAAS is also called operational leasing. In this case, the supplier takes the devices back after the term of the contract. The Device as a Service contract also includes a number of services such as installation, repairs, maintenance, replacement and disposal of devices. This means that your IT department is saved from a lot of work on these activities. The contract also ensures that you will have the newest devices for your colleagues.

What do CAPEX and OPEX mean?

Capital Expenditures (CAPEX) represents all costs for development, design or delivery of non-consumable aspects of a product or system. Operating Expenditures (OPEX) represents all recurring costs for a product, system or company.

For example, the costs of purchasing a notebook are CAPEX costs. The costs of a DAAS solution for which you pay a fixed amount per month are classified as OPEX.

How does DAAS support remote working?

Both mobile and computing devices can be delivered to households. The devices are fully configured to ensure that the end user can immediately start working. Thanks to proactive monitoring, we can remotely monitor the devices to ensure that we can identify defects on time and provide a quick response. This means that end users are always productive, no matter where they are working from.

What is desk-to-desk support?

Desk-to-desk support provides support to your service desk. Your IT service desk can forward hardware-related service tickets directly to us, where we then resolve the ticket and address the issue on your behalf. This means that with desk-to-desk support, we do not require direct contact with your end users.

Why do you use personas?

By making use of personas, you can easily determine which specific IT resources each employee needs to perform their work as well and efficiently as possible. After all, each employee is unique. By specifying these personas or user groups and sorting your employees accordingly, you can offer a standardised package of hardware, software and services. Within our DAAS Compute product range, we use our personas to differentiate the needs per device. Click here to read more about personas >

How is the IT service desk supported through DAAS?

We support your IT service desk by providing desk-to-desk support. This means that we handle and resolve all hardware-related service tickets on your behalf. This saves a great deal of workload from your service employees. We therefore do not have direct contact with your end users, but rather fulfil a supporting role. 

What is Mobile Device Management (MDM)?

Thanks to MDM, you can safely and remotely manage, install and configure mobile devices. It is a form of security software that ensures that important corporate information is not lost. If a device is stolen, a remote data wipe can be performed. This means that you can always rest assured that no unintended parties can access important corporate data.

What is Zero Touch Deployment?

DAAS also includes a Zero Touch Deployment process. This means that devices are delivered fully configured and ready-to-use, without intervention required from your internal IT team. The devices are either delivered to the end user’s home, or to their on-site workspace. If a new employee joins the company, then you can easily order a new device which will be delivered to a location of your choice, fully configured and ready-to-use. The employee will need to need to log in using their known login details, and then they can start working immediately.

How does DAAS contribute to corporate social responsibility (CSR)?

We predominantly do this with our approach to packaging. When a customer opts for a DAAS solution, the devices are first shipped to us. We sort the waste in the packaging provided by our partners and then configure the devices. A good example of this is polystyrene, a material often used in the packaging provided by our partners.

We collect the polystyrene and pass it to recycling partners who are able to re-purpose it. It can be used to manufacture environmentally-friendly containers for the fishing industry and other uses. Additionally, our entire packaging line consists of paper and cardboard – from boxes to sticky tape. Lastly, our green and other project boxes can be reused up to ten times, making our transport even more environmentally friendly.

How does DAAS contribute to higher employee satisfaction?

Device as a Service offers your employees the newest and fastest devices. As your organisation uses recent product models and new devices, you have a reduced chance of downtime. Your employees receive the device that best matches their work. They can also do their work in a way that suits them, free of frustration.

Our DAAS Compute packages precisely match the needs and wishes of your colleagues where we offer persona-specific packages. Click here to read more about segmenting based on personas > All devices are proactively monitored, making potential incidents more predictable. If there is an incident, your colleague can quickly receive support from our desk-to-desk service. If a defect occurs, our swap-service will deliver a new device within one working day. 

DAAS Mobile uses the newest device models. When it comes to mobile devices, employees have a range of requirements and wishes. That is why it is necessary to build a standardised model that encompasses a number of bundles which are segmented on the basis of personal characteristics and job roles. This approach increases the freedom of choice for end users, meaning that they can choose from a number of devices within a bundle. By offering your employee the choice, you increase employee satisfaction and productivity. This makes the HR manager’s search for new talent much easier. 

Which brands are offered as part of DAAS Compute?

Our product range of laptops and desktops makes use of the newest HP, Lenovo and Apple devices. We offer a range of packages that have been tailored to user types. As part of this, we define the desk-based worker, the hybrid worker and the road warrior. Read more about our personas here >  For each persona, you can choose from a number of devices and peripherals such as a mouse, keyboard and extra screen. As standard, each bundle includes lifecycle services such as inlife, reverse, support and end-of-life services. 

View our HP and Lenovo product range here >

View our Apple product range here >

Which brands are offered as part of DAAS Mobile?

Our product range of smartphones and tablets makes use of the newest Samsung and Apple devices. We offer a range of packages that have been tailored to the following user types: the browser, the pragmatist and the pro. For each type of user, we offer a number of devices and accessories. This includes fixed accessories depending on the device, such as a charger, back cover and screen protector. You also have the option to add extra accessories such as a wireless charger, a keyboard or a headset. As standard, each bundle includes services such as home delivery, Zero Touch Deployment and IT lifecycle services such as inlife, reverse, support and end-of-life services.

Which services are included in the Bechtle DAAS solution?

In addition to the costs for hardware, the monthly amount that you pay also includes IT lifecycle services. In this way, we can reduce the workload on your IT team and ensure that they have more time to focus on what truly matters: your core business. See below for a summary of the services you can access when you choose our DAAS solution.
 

Service 
Description 


DOA 


Before we ship the devices, our highly trained technicians use leading technology to perform up to 56 systematic checks to ensure that the device is entirely functional upon delivery. This is confirmed by a diagnostic report generated by the system. (Only applicable to DAAS Compute Windows, as this is already in place for Apple and Samsung devices.)

Battery charging 

 

The computer is fully charged and powered down before it is shipped to the end user.

(Only applicable to DAAS Compute Windows, as this is already in place for Apple and Samsung devices.)

Windows Autopilot for white glove deployment 

In other words, installing applications and settings on the device in accordance with the customer’s MDM profile, to ensure that the device is ready for productive use, with minimal interaction required beforehand. Requirements: Azure AD & MDM tooling (such as Intune). 

Sustainable bundling  

 

Prior to shipment, our team remove each product from the original packaging and bundle the devices together in an environmentally friendly, reusable box that protects the products during transport. We will dispose of all packaging in an environmentally friendly way. 

Tagging 

Attaching an asset tag to the device.

Sent via

 

We ship the devices to the individual locations of end users, or in bulk to company locations, according to your preference.

Advanced SWAP 

 

Within one working day, we will exchange defective devices for SWAP devices. Conditions apply.

Bechtle Support  

 

Proactive monitoring via HP TechPulse to identify and prevent the most commonly occurring problems. Includes support provided by the Bechtle Support desk to manage all registered incidents. (Applicable for Bechtle DAAS Compute.)

Asset Management  

 

Bechtle manages the end-to-end lifecycle of the device to ensure that: 

  •  the device is registered in a databank throughout all phases of its lifecycle.
  • the device is designated to an end user.
  • the correct policy is applied. 

Bechtle manages the first registration as well as the updates throughout the entire lifecycle of the device, as well as until the End of Life (EOL) registration is withdrawn. 

Break/Fix service  

 

We handle the repair of a defective device and its return shipment to the end user after the successful repair.

Data wiping  

 

The systematic removal of all data from the device thanks to a Bechtle-approved process and the appropriate tooling.
 

What are the financial benefits of Device as a Service? 

Device as a Service offers you a number of financial benefits. This means that your IT department no longer needs to worry about device management and has more time for important matters. Your employees will also be more productive as they use the newest devices, and you change your expenses model from CAPEX to OPEX. Click here to read more about the financial benefits of DAAS >

Is your question still unanswered?

If you want to know more about Device as a Service, please contact our specialists.

CONTACT US

More about Device as a Service

If you want to know more about Device as a Service solutions? Visit DAAS ComputeDAAS Mobile or our general DAAS page.  

MORE ABOUT DAAS

 

Device as a Service by Bechtle is part of the Just press play solutions: practical solutions that can be used straightaway in day-to-day business operations. Our main goal is to support our customers in doing what they’re good at.

We offer you a comprehensive solution and help you make IT choices that let you focus on the things that really matter.

 

Just press play

Device as a Service by Bechtle is part of the Just press play solutions: practical solutions that can be used straightaway in day-to-day business operations. Our main goal is to support our customers in doing what they’re good at.

We offer you a comprehensive solution and help you make IT choices that let you focus on the things that really matter.