- Round-the-clock technical support via NETGEAR's global support centres, 24 hours a day, 7 days a week, 365 days a year - 24/7 remote diagnostics by experts with real-time access to configuration parameters, hardware and software revision levels and port statistics - Express hardware exchange with delivery within one business day; escalation management with plan of action (POA) - Online services with access rights for privileged information and services - Notification of maintenance releases -Includes telephone consultation services - Full contract duration: 3 years - 24/7 service availability