Dynamics 365 gives you the right module for every application area. A modern CRM solution supports efficient communication and all types of interaction in customer relationships.
Support your sales team with solutions that make all the information they need available exactly when they need it. Contacts, activities, sales opportunities, etc., provide optimum support from the first request to contract conclusion and after. Current information on customers or prospects is stored in a central platform and is visible to all authorised employees.
The marketing module lets you efficiently and neatly manage all marketing measures such as campaigns, contacts, promotions, and analyses. The success of offers, circulars, etc, can be easily evaluated using pre-made analysis and reporting features. The module helps you find new customers while continuing to provide optimum support for existing customers. Marketing automation, target group management and data protection are also supported by the module.
Customer Service and Field Service means that service workers both in the company and working in the field are supported. When you have a service case, your workers need all the necessary information at a glance: Customer information, information about the product or support case, previous service history incl. contacts, and much more. Each contact with the customer either via phone or a service case can be logged in the system.
Field Service also allows you to comprehensively plan and manage all field service cases.
Mobile access to required company data and applications is an essential component of modern project implementation. What’s more, dedicated mobile solutions are increasingly being replaced by responsive designs. No specific app has to be developed to continue to ensure each device can access the required information, data sets, and documents. Mobile solutions that work offline have become particularly indispensable for sales and services.
We’ll be happy to advise you on the best approach to and mix of tools from Dynamics 365 for your company.
smartpoint IT consulting GmbH
Linz | Vienna | Graz
Tel.: +43 (732) 77 00 11