HP Active Care
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HP (Pro) Active Care.

HP Active Care

 

Essential Support.

Additional support. Affordable price.

Depend on quality remote troubleshooting for most PC issues when you need additional support, but budgets are tight, with HP Essential Support.1 Get employees back to productivity with convenient remote IT support that aims to solve device issues with 85% first-time resolution.2 For more complex issues, drop off or ship your device to an HP expert facility for repair.

 

 

Service highlights.

  • Remote problem diagnosis and support
  • Repair at HP-designated repair centres
    (replacement parts and labour included)
  • Return shipment of functional unit
  • Firmware updates for select products

 

Service benefits.

  • Quality break-fix support
  • Affordable price

 

 

Essential Support add-ons.

  • Accidental Damage Protection
  • Defective Media Retention
  • Device Life Extension

 

Data sheet

 

 

HP Active Care

 

Premium+ Support.

Enhanced predictive coverage.

Limit interruptions with HP Premium+ Support, a smart service that alerts of potential device issues using predictive AI-powered insights, automation, and proactive 24/7 support for our fastest diagnosis and repair—wherever work happens.3,4 HP Premium+ Support brings with it accelerated problem diagnosis and remediation, helping users get up and running quickly. Pop-up alerts on end users’ devices and automated case generation minimise disruptions by opening a repair case as soon as the detected issue is acknowledged by the end user or IT admin. The repairs are scheduled at their convenience. HP Premium+ Support is offered for most HP commercial desktops and laptops, Chromebooks and retail point of sale systems (RPOS).

 

 

Service highlights.

  • Predictive AI-powered insights identify issues before they impact work
  • IT ticketing automation streamlines and expedites repairs
  • Proactive support via remote and on-site service
  • Replacement parts and materials included

 

Service benefits.

  • Mitigate downtime with HP’s fastest response time
  • Quickly resolve issues for users
  • Keep PCs up and running wherever work happens
  • Receive convenient on-site support from qualified experts

 

 

Premium+ add-ons.

  • Accidental Damage Protection
  • Battery Replacement Service
  • Defective Media Retention
  • Device Life Extension
  • Travel Support

 

Data sheet

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1HP Essential Support, HP Premium Support and HP Premium+ Support are available at the time of device purchase. Predictive insights and proactive support are only available with HP Premium+ Support. Select HP Workforce Solutions require an HP Insights agent for Windows, Mac, and Android, available for download at https://admin.hp.com/software. For full system requirements and services that require the agent, please visit https://admin.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a stand-alone service. Internet access with connection to the Workforce Experience platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.

2 Based on HP worldwide customer support data from 1/2022–10/2022.

3HP Essential Support, HP Premium Support and HP Premium+ Support are available at the time of device purchase. Predictive insights and proactive support are only available with HP Premium+ Support. Select HP Workforce Solutions require an HP Insights agent for Windows, Mac, and Android, available for download at https://admin.hp.com/software. For full system requirements and services that require the agent, please visit https://admin.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a stand-alone service. Internet access with connection to the Workforce Experience platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.

4 Service levels and response times may vary depending on your geographic location.