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HP (Pro) Active Care.

Additional support. Affordable price.
Depend on quality remote troubleshooting for most PC issues when you need additional support, but budgets are tight, with HP Essential Support.1 Get employees back to productivity with convenient remote IT support that aims to solve device issues with 85% first-time resolution.2 For more complex issues, drop off or ship your device to an HP expert facility for repair.
Service highlights.
Service benefits.
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Essential Support add-ons.
- Accidental Damage Protection
- Defective Media Retention
- Device Life Extension

Enhanced predictive coverage.
Limit interruptions with HP Premium+ Support, a smart service that alerts of potential device issues using predictive AI-powered insights, automation, and proactive 24/7 support for our fastest diagnosis and repair—wherever work happens.3,4 HP Premium+ Support brings with it accelerated problem diagnosis and remediation, helping users get up and running quickly. Pop-up alerts on end users’ devices and automated case generation minimise disruptions by opening a repair case as soon as the detected issue is acknowledged by the end user or IT admin. The repairs are scheduled at their convenience. HP Premium+ Support is offered for most HP commercial desktops and laptops, Chromebooks and retail point of sale systems (RPOS).
Service highlights.
Service benefits.
|
Premium+ add-ons.
- Accidental Damage Protection
- Battery Replacement Service
- Defective Media Retention
- Device Life Extension
- Travel Support
*Mandatory field
If you’d like to know more about how we handle your personal data, please read our Privacy Policy.
1HP Essential Support, HP Premium Support and HP Premium+ Support are available at the time of device purchase. Predictive insights and proactive support are only available with HP Premium+ Support. Select HP Workforce Solutions require an HP Insights agent for Windows, Mac, and Android, available for download at https://admin.hp.com/software. For full system requirements and services that require the agent, please visit https://admin.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a stand-alone service. Internet access with connection to the Workforce Experience platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
2 Based on HP worldwide customer support data from 1/2022–10/2022.
3HP Essential Support, HP Premium Support and HP Premium+ Support are available at the time of device purchase. Predictive insights and proactive support are only available with HP Premium+ Support. Select HP Workforce Solutions require an HP Insights agent for Windows, Mac, and Android, available for download at https://admin.hp.com/software. For full system requirements and services that require the agent, please visit https://admin.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a stand-alone service. Internet access with connection to the Workforce Experience platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
4 Service levels and response times may vary depending on your geographic location.