HP Care Packs got a refresh in autumn 2024.
Discover what's new.

HP Care Pack Essential.

Additional support, affordable price.

Depend on quality tech support to get you back to work fast with remote support and convenient onsite repairs.¹ Get employees back to productivity with convenient remote IT support that aims to solve device issues with 85% first-time resolution.⁵

An HP support expert can be dispatched to your location if devices need further repair. Optional device health insights help HP quickly remediate issues with a budget-friendly support package to keep devices running optimally.⁸
 

^{1. HP Premium Support (onsite support with predictive issue detection and alerts for PCs only) requires an HP Insights agent for Windows, Mac, & Android, available for download at https://workforceexperience.hp.com/software. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a stand-alone service. Internet access is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.}

^{5. Based on HP worldwide customer support data from 1/2022–10/2022.}

^{8. HP Smart Support is available to commercial customers through your HP service representative and HP Factory Configuration Services; or it can be downloaded fromwww.hp.com/smart-support. HP Smart Support}

^{HP Services are governed by the applicable HP terms and conditions of service provided or indicated to the Customer at the time of purchase. The Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.}

HP Care Pack Premium.

Fast expert response, where you need it.

Limit interruptions with support that uses AI-powered predictive issue detection, alerts, automation and 24/7 remote support to resolve most issues. If a physical repair is needed, an HP expert is dispatched to the employee’s location.^2,8

^{1. Based on HP worldwide customer support data from 1/2022-10/2022. Service levels and response times may vary depending on your geographic location}

^{2. The updated Hardware Support services portfolio is available on select HP commercial PCs (notebooks, mobile workstations, desktops, RPOS, and workstations). The Hardware Support services are available at the time of device purchase. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. Service package features may vary by geography or hardware platform.}

^{8. HP Premium Support (onsite support with predictive issue detection and alerts for PCs only) requires an HP Insights agent for Windows, Mac, & Android, available for download at https://workforceexperience.hp.com/software. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a stand-alone service. Internet access is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.}

^{HP Services are governed by the applicable HP terms and conditions of service provided or indicated to the Customer at the time of purchase. The Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.}

HP Care Pack Premium+.

Enhanced predictive coverage.

Avoid productivity disruptions with our fastest response and repair with AI-powered predictive issue detection and alerts, preferred access to expert remote support and parts, plus onsite device repair—wherever work happens.^1,7 This service capability brings with it accelerated problem diagnosis and remediation, helping users get up and running quickly.

Pop-up alerts on end users’ devices and automated case generation minimise disruptions by opening a repair case as soon as the detected issue is acknowledged by the end user or IT admin. The repairs are scheduled at their convenience.

It is offered on most HP commercial desktops and laptops, Chromebooks, and retail point of sale systems (RPOS)
 

^{1. The updated Hardware Support services portfolio is available on select HP commercial PCs (notebooks, mobile workstations, desktops, RPOS, and workstations). The Hardware Support services are available at the time of device purchase. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. Service package features may vary by geography or hardware platform.}

^{7. HP Premium Support (onsite support with predictive issue detection and alerts for PCs only) requires an HP Insights agent for Windows, Mac, & Android, available for download at https://workforceexperience.hp.com/software. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a stand-alone service. Internet access is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.}

^{8. Requires creating a case through MyHPSupport.com.}

^{9. Prioritised support is providing a queue placement in front of warranty and other transactional service customers if there is a resource or part constraint.
HP Services are governed by the applicable HP terms and conditions of service provided or indicated to the Customer at the time of purchase. The Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.}