HP Care Pack Services — Save yourself time and hassle.
The faster things get back to normal after hardware problems, the better.
HP Care Pack Services offer an easily available, user-friendly portfolio of high-quality service packs to expand and extend warranty coverage for HP hardware. We can help you quickly solve issues, improve printer operating times and avoid unexpected repair costs so you can achieve better business results.
Error messages, blue screens, viruses, small mishaps and accidents...
Around the globe, IT teams are helping worried callers and calming down employees, but when it comes to technology, not even the most experienced troubleshooter can always predict which issue is going to arise and when. Thankfully, with HP Care Packs you’re always ready to tackle whatever comes your way.
“77% of IT managers say system operations are a stumbling block for innovation.”– Rimini Street, Software Support Provider
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Cost control.
Avoid unexpected costs and time delays for the whole life of your product. Repair prices are usually higher than the purchase price of a 3-year HP Care Pack Service.
Product management.
The right HP Care Pack ensures correct care and maintenance for your PC and printer, extending their lifecycles and enabling you to better plan for the purchase of replacements.
Flexible support.
Employees in remote locations or working from home can manage their own support without the help of the IT department.
Operating time optimisation.
Get your PCs and printers quickly back up and running. Support on the same or next working day ensures short repair times for business critical systems.
Business optimisation.
Guarantee productivity by protecting your notebook against accidents, reducing the risk of theft, ensuring correct maintenance of your printers and using our data security and recovery services.
Protecting the environment.
Reduce your company’s impact on the environment by extending the life of your PCs and printers through efficient care and maintenance.
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Overview of HP Care Pack Services:
You have the choice between a variety of service levels, from pick-up and exchange, on-site services to fixed repair and recovery times.
HP Hardware Support, centralised repair, pick-up and delivery service.
Critical services:
- Fault diagnosis and technical phone support
- Collection and delivery of faulty units to the responsible HP repair centre
- Labour and replacement parts included
- Return of the ready-to-use unit to your location within 3-7 days
- Standard service times
HP Hardware Support, on-site service within four hours.
Critical services:
- Response time within four hours
- Fault diagnosis and support
- German language phone support
- Dedicated telephone support number
- On-site hardware support
- Labour and replacement parts included
- Flexible service windows and response times due to a wide range of service levels
- Escalation management
HP Hardware Support, next business day exchange service.
Critical services:
- Device exchange
- Original configuration recovery
- Network integration if necessary
- Joint functionality review with the user
- HP is responsible for packaging and shipping
- Minimal downtime
- High-quality HP support
ADP damage protection, DMR service und HP on-site service worldwide (Travel).
Accidental Damage Protection Service (ADP) covers accidental breaks or damage. This includes all mechanical or electrical damage caused by sudden mechanical stress, electrical shocks, overloads or unforeseen events that are not covered by the manufacturer's warranty.
The DMR service (Defective Media Retention) allows customers to retain hard drives during repairs so as to protect sensitive data. This means that confidential data does not end up in the hands of third parties.