Quick links.

 


 

Frequently asked questions.

General.

WHO CAN SHOP AT BECHTLE?
WHAT CAN I FIND ON BECHTLE.COM?
HOW CAN I USE BECHTLE.COM AS A PROFESSIONAL PROCUREMENT TOOL?
Can customers buy customised products and solutions on bechtle.com?
Are there more advanced e-procurement features for large accounts?
How can international customers benefit from bechtle.com?
WHAT MAKES BECHTLE.COM A PLATFORM?
CAN I REGISTER FOR FREE?
CAN I USE MY NEW ACCOUNT RIGHT AWAY?
HOW CAN I CREATE AN ACCOUNT?
DO I NEED A VAT ID NO. TO REGISTER?
WHAT E-MAIL SHOULD I USE TO REGISTER?
IN A NUTSHELL—WHY IS BECHTLE.COM AN EXCELLENT CHOICE?
WHO CAN SHOP AT BECHTLE?

As a B2B and B2G provider, we sell exclusively to business end customers and the public sector. Note that we do not sell to resellers and individual entrepreneurs or micro businesses.

WHAT CAN I FIND ON BECHTLE.COM?

bechtle.com is everything Bechtle in one place. Our website features over 70,000 IT products, solutions and services, all the latest IT news and trends, our extensive training catalogue, events, webinars, customer stories, special deals and newsletters. bechtle.com is AI-powered to help you navigate the breadth of information and find the products you need.

HOW CAN I USE BECHTLE.COM AS A PROFESSIONAL PROCUREMENT TOOL?

Registered customers have instant access to a rich feature set designed to dramatically simplify decision making. You can create your own shopping lists, user presets, order limits and authorisation flows, and much more. Plus, it’s easy to manage your address book and cost centres, and see all your quotes, orders, deliveries, invoices and returns at a glance. An optional, digital dashboard gives you enhanced transparency and analytics across all information. And thanks to our digital-first platform including signed PDF invoices, you can do away with the hassle of disruptive screen-to-paper workflows. Find out more here.

Can customers buy customised products and solutions on bechtle.com?

Absolutely! Our ability to tailor products and portfolios that offer the exact things you need is one of the biggest pros of bechtle.com. Whether you want to give users a pre-defined portfolio to choose from, require individually composed product bundles, or need custom configurations, we can make it happen. What’s more, you can buy products under blanket or call orders and at your individual conditions all on the same platform, and even import digital quotes from other sources.

Are there more advanced e-procurement features for large accounts?

Yes, there’s a whole array of attractive features. Large organisations can seamlessly integrate their own procurement systems and market places with bechtle.com via PunchOut/OCI using industry-standard procurement interfaces. This also allows us to offer customer-specific static catalogues on our platform. Also, bechtle.com supports product classifications in accordance with national and international standards, as well as legally sound, digital document streams including XML invoices.

How can international customers benefit from bechtle.com?

Customers within the European Economic Area can place orders via bechtle.com, while customers located in other parts of the world can benefit from Bechtle’s tried and tested solutions, too. Get in touch with your Bechtle account manager. We will be happy to offer you a tailored solution. 

WHAT MAKES BECHTLE.COM A PLATFORM?

On bechtle.com you can find everything Bechtle in one place. All the products, solutions and services. Digital, customer-centred and connected to our experts on site.

bechtle.com is the nexus of all our communications, designed to enhance existing sales processes and add a dedicated, digital marketing channel.

CAN I REGISTER FOR FREE?

Absolutely. Your account on bechtle.com is completely free with no strings attached. There are no subscription fees, minimum turnovers or any other hidden costs.

CAN I USE MY NEW ACCOUNT RIGHT AWAY?

Registering an account on bechtle.com takes just a few minutes. Once your registration is complete, you can log in and use your account immediately.

HOW CAN I CREATE AN ACCOUNT?

Simply hover over the avatar icon My account at the top-right and click on “register”.

DO I NEED A VAT ID NO. TO REGISTER?

A VAT ID no. is not necessary to create a new account.

WHAT E-MAIL SHOULD I USE TO REGISTER?

We recommend using your business e-mail for your bechtle.com account.

IN A NUTSHELL—WHY IS BECHTLE.COM AN EXCELLENT CHOICE?

We take pride in our personal interactions with customers—both on site and online—to help them navigate increasingly complex IT projects and share the full breadth of our experience and proven ability to build and deliver just what they need. You can discover our entire portfolio of products and solutions in a digital space, giving you much more than a conventional hardware-centred market place.


 

User account.

HOW CAN I CREATE AN ACCOUNT?
CAN I SHARE AN ACCOUNT WITH OTHER USERS?
HOW CAN I CHANGE MY PASSWORD?
WHERE CAN I READ YOUR PRIVACY POLICY?
HOW CAN I PAY FOR MY ORDER?
HOW CAN I CONFIGURE USERS AND PERMISSIONS?
CAN I HAVE MULTIPLE INVOICE AND SHIPPING ADDRESSES?
CAN I SHARE SHOPPING LISTS?
CAN I SET ORDER LIMITS?
HOW CAN I CHANGE MY USER DETAILS?
CAN I SHARE DOCUMENTS WITH OTHER USERS THROUGH MY ACCOUNT?
HOW CAN I CONFIGURE E-MAIL NOTIFICATIONS?
HOW CAN I CUSTOMISE THE AVAILABLE PRODUCT PORTFOLIO?
CAN I CREATE MY OWN QUOTES?
CAN I COMPARE PRODUCTS?
CAN I REVIEW MY INVOICES ONLINE?
HOW CAN I CREATE AN ACCOUNT?

Simply hover over the avatar icon at the top-right and click on “register”.

CAN I SHARE AN ACCOUNT WITH OTHER USERS?

Yes, you can. Authorised users are able to create, configure, disable and delete additional users as required. Check “can manage users and presets” in the user type. Each user can browse your account with their own password and permissions.

HOW CAN I CHANGE MY PASSWORD?

If you require a new password, simply click on “forgotten your password” on the log in screen. You will receive an e-mail with a link to change your password promptly.

 

MORE INFORMATION 

WHERE CAN I READ YOUR PRIVACY POLICY?

We take the protection of your data very seriously. For details, please read our Privacy Policy here.

HOW CAN I PAY FOR MY ORDER?

You may choose to pay by invoice, credit card or PayPal. 

HOW CAN I CONFIGURE USERS AND PERMISSIONS?

As an admin user, you can access extensive and granular user management capabilities including permissions and customisable presets in your account.

CAN I HAVE MULTIPLE INVOICE AND SHIPPING ADDRESSES?

Yes. Authorised users can add new invoice and shipping addresses as required. Check “can manage addresses and cost centres ” in the user type.

CAN I SHARE SHOPPING LISTS?

Yes. Authorised users can share shopping lists with other users. Check “can manage shared shopping lists” in the user type.

CAN I SET ORDER LIMITS?

Yes. You have granular control over who can spend how much per order or individual item. Simply set a maximum per-order and per-product price for each user in their user type.

HOW CAN I CHANGE MY USER DETAILS?

Authorised users can update their own user details. Check “can edit personal details” in the user type.

CAN I SHARE DOCUMENTS WITH OTHER USERS THROUGH MY ACCOUNT?

Yes. Admin users can publish text, files and links to their custom home page. To do this, go to your account options and select “links and documents”.

HOW CAN I CONFIGURE E-MAIL NOTIFICATIONS?

In your account, go to "Notifications" and click on the cogwheel in the upper right corner to select the events you want to see in your notification stream, and for which events you would like to receive e-mail notifications

HOW CAN I CUSTOMISE THE AVAILABLE PRODUCT PORTFOLIO?

In addition to giving you access to the Bechtle core portfolio, your account can be configured to include other products as well. You can even source products under (international) blanket orders your organisation may have in place. Granular user management allows you to restrict orders and enforce your existing procurement policies.

CAN I CREATE MY OWN QUOTES?

Yes. As a registered customer, you can save your current shopping basket as a quote or request a quote from Bechtle as required.

CAN I COMPARE PRODUCTS?

Yes. Simply click on the compare icon that you find in product lists, search results and on product pages. To view the current side-by-side comparison, click on the compare icon at the top right.

 

MORE INFORMATION

CAN I REVIEW MY INVOICES ONLINE?

You can view all your invoices in your user account and also download copies as PDF or CSV files.

 

More information


 

Orders.

HOW CAN I TRACK MY ORDERS?
HOW CAN I TRACK MY ORDERS?

You can see the current status of all your orders in your user account. Your order can have one of these statuses:

  • Processing: We have received and are now processing your order.
  • Delayed: The carrier has informed us that the previously announced delivery date cannot be met. You can see the new delivery date in the order details.
  • In transit: Your order or a partial delivery is on its way to you. For details, please refer to the tracking information.
  • Completed: Your order has been delivered.

For more details, see “Where can I see detailed tracking information?”


 

Shipping and delivery.

HOW LONG DO DELIVERIES TAKE?
IS SHIPPING FREE OF CHARGE?
WHERE CAN I SEE DETAILED TRACKING INFORMATION?
WHAT DELIVERY OPTIONS ARE THERE? DO YOU OFFER SCHEDULED DELIVERIES?
WHAT IS THE TRANSIT TIME?
Weren’t available to accept the first delivery? 
What is a parcel shop?
Can I change the time and address of my delivery?
Is contactless delivery possible?
What is contactless delivery?
Can a different person pick up my parcel?
Can my parcel be delivered to a neighbour?
How can I issue a GLS parcel pick up authorisation?
Have you received a parcel notification from GLS by e-mail?
How can I change the time of delivery?
What do I need to be aware of before accepting delivery?
What can I do if my parcel is damaged?
What can I do if an item is damaged?
The carrier was unable to reach anyone?
An incorrect delivery address was entered during the order process?
Why can’t I track my shipment?
Tracking status: “Recipient unknown”.
Can I view the (expected) delivery date?
Are notifications of shipments sent in advance?
Transit time longer than expected?
My address has changed since the shipment was dispatched.
I don’t know the parcel shop / My notification card has been lost.
Can’t find a proof of delivery?
The signature is unknown?
My package hasn’t arrived / has been lost.
How do I receive my parcels even when I’m not at home?
What happens if I am not at home?
HOW LONG DO DELIVERIES TAKE?

You can always see up-to-date availability information for each product on our website. Products that are in stock typically arrive with you within 24 to 48 hours.

 

IS SHIPPING FREE OF CHARGE?

Delivery conditions: Delivery is free for orders totalling 700 EUR or more. Orders below this amount are subject to a flat-rate delivery charge of 11 EUR.

WHERE CAN I SEE DETAILED TRACKING INFORMATION?

If the carrier provides tracking information, you can see this in the order details. In your user account, find the order under “Orders” or “Delivery notes”. Then click on “Options” and select “Track order”

You can see details for each consignment in your order, including the carrier, products and quantities they contain. To open the carrier’s tracking website, just click on the consignment no.

Note that you will also receive this information in the shipping confirmation by e-mail (see “How can I configure e-mail notifications?” for details.)

In the rare case that the expected delivery date cannot be met, your order will typically arrive no more than one or two days later.

WHAT DELIVERY OPTIONS ARE THERE? DO YOU OFFER SCHEDULED DELIVERIES?

Deliveries to an address in Germany typically arrive within 24 to 48 hours. Deliveries outside Germany may take longer than that. 
Please talk to your account manager if you’d like to schedule a delivery with a guaranteed delivery time.
Possible schedules depend on your postcode, country, the carrier and product availability. 
We offer the following fee-based delivery options:
- Next-day delivery.
- Scheduled delivery (by 08:00, 10:00, or 12:00).

WHAT IS THE TRANSIT TIME?

The transit time begins when we ship your order and depends on the selected delivery method. (see “What delivery options are there? Do you offer scheduled deliveries?”)

Weren’t available to accept the first delivery? 

A second attempt will be made on the next working day.
Exception: Deliveries to private addresses can be redirected to a parcel shop after the first attempted delivery. The carrier will leave a card with the parcel shop’s address.                                                            Please note: In the case of heavy-goods shipments, additional costs will be incurred for renewed delivery attempts.
 

What is a parcel shop?

Parcel shops are pick up and drop off points for deliveries. They are normally found in smaller businesses such as stationery stores, photo shops, bakeries and petrol stations. Our parcel delivery services, GLS and UPS, have a network of parcel shops.
- Find GLS parcel shop 
- Find UPS parcel shop 
 Please note: when collecting a parcel, please remember to take an official form of identification.

Can I change the time and address of my delivery?

Yes! This service is available on the GLS website. Yes! This service is available on the GLS website. (see “Where can I find my consignment number / tracking”)

For heavy-goods deliveries, please get in touch with your account manager.

Is contactless delivery possible?

GLS and UPS both offer contactless deliveries.

A drop off permission form can be completed on the respective company’s website. 

Once the parcels have been dropped off in the agreed location, the carriers no longer bear any liability for loss or damage to these parcels.                                                  
More on GLS: Setup a general drop off permission. The GLS drop-off permission option may not be available in all countries.
More on UPS: UPS My Choice 
 

What is contactless delivery?

Upon request, GLS can drop off your parcels at a location of your choice, for example outside your front door, the hallway, or your garden All we need is for you to sign up for contactless delivery.
With an additional info, you can tell us your wish that we inform you e.g. by intercom when the package has been dropped off.  This way you can receive parcels securely even in apartment buildings.

You have 2 options: 
A one-time drop off permission.
Setup a general drop off permission online. The GLS drop-off permission option may not be available in all countries.

You can easily set up a drop off permission online here. If you have already received a notification card, you can issue one-off or general drop off permission by using the back of the GLS notification card. Once the parcels have been dropped off in the agreed location, GLS no longer bears any liability for loss or damage to these parcels.  You can revoke the drop off permission at any time.
 

Can a different person pick up my parcel?

On the notification card left for you by the GLS delivery agent after the first delivery attempt, you will find the Track ID. You can use this Track ID to check the available delivery options and select one accordingly or print out a parcel pick up authorisation. The GLS pickup authorisation option may not be available in all countries.

Can my parcel be delivered to a neighbour?

If you are not at home, the parcel delivery agent will try to get a neighbour to sign for delivery of the parcel.
In this case, GLS will leave a notification card with detailed information. Please note that certain services (types of parcel) can only be delivered in person, for example delivery only on presentation of an official photo ID.
 

How can I issue a GLS parcel pick up authorisation?

You can issue another person with the authorisation to pick up your parcel for you. This authorisation can be found on the back of our notification card. The authorised person must bring the authorisation and a valid form of ID.

Have you received a parcel notification from GLS by e-mail?

In this case, you can choose to redirect the parcel or select an alternative delivery option. To do this, you just need to click the delivery options specified in your e-mail.

How can I change the time of delivery?

Unfortunately you cannot change the precise time of delivery. If you are only going to be at the delivery address for a limited time, you can select an alternative delivery, for example to the nearest GLS ParcelShop.

What do I need to be aware of before accepting delivery?

Only accept deliveries in perfect condition. Before signing for a delivery, it is important that you check the packages and/or pallets for dents, tears, damp patches, etc. and note any damage on the delivery receipt or hand scanner (e.g. packaging damaged).
If in doubt, refuse to accept the parcel.

What can I do if my parcel is damaged?

If the package and contents are damaged, take photos of the damage and contact your account manager. Damage caused during transportation must be reported to the carrier within 24 hours.

Before signing for a delivery, it is important that you check the packages and/or pallets for dents, tears, damp patches, etc. and note any damage on the delivery receipt or hand scanner (e.g. packaging damaged).
If in doubt, refuse to accept the parcel.

What can I do if an item is damaged?

If the packaging is in perfect condition, but the item inside is damaged, please request a return either in your online account or through your account manager. Requesting a return 

The carrier was unable to reach anyone?

Please inform your account manager of a date for a new delivery attempt. 
Alternatively, you can provide another delivery address (address + name of onsite contact + phone number). Please note additional costs may be incurred.                                         
The delivery address for packages being delivered by GLS can be changed online using the tracking link.

An incorrect delivery address was entered during the order process?

Please inform your account manager of the correct address.  New address: Address + name of onsite contact + phone number. Please note additional costs may be incurred.
 

Why can’t I track my shipment?

Generally speaking, shipment can be tracked in the order overview from the day after dispatch. If this is not the case, please contact your account manager.

Tracking status: “Recipient unknown”.

Please check that the address has been entered correctly and that it matches with the recipient.
When entering private addresses, make sure that the recipient matches the postal address.
If the address is correct, please contact your account manager. 

Can I view the (expected) delivery date?

By clicking on the tracking link, you will be able to view the expected delivery data and the shipment’s current status.
If tracking is not available, please see “Shipment cannot be tracked”. If you have any other questions, please contact your account manager. 

Are notifications of shipments sent in advance?

For advance notification, please contact your account manager?

Transit time longer than expected?

In the rare case that the expected delivery date cannot be met, your order will typically arrive no more than one or two days later. 
If you have not received your order, please contact your account manager.

My address has changed since the shipment was dispatched.

Please get in touch with your account manager, who will check if there is a possibility to redirect the shipment. Please note that additional costs may be incurred.

I don’t know the parcel shop / My notification card has been lost.

Your order will usually be delivered to the nearest parcel shop and a notification card left for you. (see “What is a parcel shop”)
If this is missing, please contact your account manager.

Can’t find a proof of delivery?

Please get in touch with your account manager.

The signature is unknown?

Please get in touch with your account manager.

My package hasn’t arrived / has been lost.

Please first check the shipment’s tracking status. If the expected delivery date has not been met, your order will typically arrive no more than one or two days later. 
If you have not received your order, please get in touch with your account manager.

How do I receive my parcels even when I’m not at home?

You have the possibility to choose an alternative delivery from the following:
Delivery to a GLS ParcelShop, delivery on another day, delivery to another address, or self-collection from a GLS depot.

Please note that depending on the service booked (parcel type), the alternatives are only available to a limited extent. See also our FAQ topics, about parking permit, changing the delivery address/day, delivery to a GLS ParcelShop and self-collection at the GLS depot.

What happens if I am not at home?

In the first instance, GLS will try to get a neighbour to sign for your parcel. If that is not possible, the driver will take the parcel to a nearby GLS ParcelShop. Parcels that cannot be delivered via an alternative method (e.g. vehicle tyres and parcels requiring an identity check) will be retained for delivery on the next working day. In all cases, you will receive a notification card.

If we are unable to deliver the parcel on a second attempt, GLS will take your parcel to the GLS depot. You can then collect the parcel yourself from the following day and within 4 working days. Please contact the GLS service team before collection  here, so that your parcel can be prepared for collection.
Once the storage period has elapsed, your parcel will be returned to the sender.

Provided your parcel has not yet been delivered, you can select a different delivery option for your parcel. Depending on the type of parcel, various options are available (e.g. drop off permission, GLS ParcelShop delivery and select new address).
 


 

Returns and refunds.

HOW CAN I RETURN A PRODUCT?
I have received a product I didn’t order.
The quantity delivered does not match with the quantity ordered.
HOW CAN I RETURN A PRODUCT?

If you would like to return a product, simply request a return in your account 
We will process your request as quickly as possible. 
If you ordered a product by mistake, please be aware that we can only accept a return request if the original box is still sealed.
If the goods are defective, damaged or have been delivered incorrectly, please contact us in advance. We will process your request as quickly as possible.

I have received a product I didn’t order.

Please contact your account manager with the item number, EAB code/barcode and photo the product.

The quantity delivered does not match with the quantity ordered.

Please contact your account manager with the order number, item number incorrect quantity.


 

Contact.

HOW CAN I GET IN TOUCH WITH BECHTLE?
HOW CAN I GET IN TOUCH WITH BECHTLE?

We are happy to help you out with any questions you may have. Just click on the slide-out pane on the right to send us a message or request a call back. Enter your information and we’ll be in touch Monday–Friday within 24 hours.