Many issues that may arise in your IT infrastructure can be identified and resolved way before they become a problem. Bechtle’s monitoring service keeps a watchful eye on your entire network, end user and data centre infrastructure. Should a bottleneck or incident become apparent, our experts are on hand to troubleshoot and find a solution fast.
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IT-Systemhaus: +43 5 7004 0
Our monitoring service offers systematic, process-controlled, 24×7 monitoring of individual IT system components, entire IT infrastructure environments, and everything in between. A physical on-premise or virtual, Bechtle-hosted management server acts as a central access point to enable remote administration of your systems from Bechtle’s own service centre.
Remote access is established via a Virtual Private Network (VPN) in line with your security and other related policies. This means our experts can reach and service your network irrespective of the condition of your systems.
Bechtle automatically monitors pre-defined metrics and threshold values on customer systems. Any status change is reported to a central monitoring cluster at Bechtle’s remote service centre, which is staffed round-the-clock to ensure swift resolution of any issues that may arise.
Customers receive standard monthly reports on key performance indicators such as availability, disk usage, CPU load, responsiveness, etc. IT systems can be added or removed as needed through a standardised process.