If you would like to return a product, simply request a return in your account.
Go to the relevant invoice and select ‘Return items’ in the ‘Option’ drop-down list. We will process your request asap.
If you ordered a product by mistake, please be aware that we can only accept a return if the original box is still sealed. If you have received the wrong product or the product is defective or damaged, please get in touch with us and we’ll be happy to help.
You may return a product you have ordered within 14 days of delivery.
Please note that hygiene-related items can only be returned as long as the packaging is still sealed.
You can find your returns under the heading 'Products & Purchasing' in your account. You can see the details and current status of returns you have requested.
Please contact us and send us the item number, EAN code/barcode and pictures of the differing item.
Please contact us and tell us the order number, item number and different quantity.