- Key concepts: products, services, stakeholders, service relationships
- Value creation: value co-creation, outputs, outcomes, costs and risks
- The four dimensions of service management
- The ITIL (R) product and service lifecycle (8 activities)
- Exercises and quizzes to check learning progress
- The ITIL (R) value system: guiding principles, governance, value chain
- Management practices and practice guides
- The ITIL (R) continual improvement model
- Value Stream Mapping und Management
- ITIL (R) und KI: AI Governance, AI Capability Model
- ITIL (R) im Zusammenspiel mit DevOps und PRINCE2 (R)
- Intensive Prüfungsvorbereitung mit Musterprüfungen
- Offizielle Zertifizierungsprüfung (Online Proctored Exam
- ITIL (R) Qualifikation Schema und Ausbildungsmöglichkeiten
- ITIL (R) is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.