What can I do when my order was damaged in transit?
If the package and the goods are damaged, please document this in the form of pictures and contact us immediately. The transport damage must be reported to the transport service provider within 24 hours. Before you acknowledge receipt, it is important that you check parcels and/or pallets for dented, torn, soaked spots, etc. and note the damage on the receipt or hand scanner (e.g. packaging damaged). In case of doubt, it is better to refuse acceptance. In the 'Returns' section of your account, you can notify us if your order was damaged in transit. We will approve your request for a return promptly and send you a return note.