Standard warranty and parts exchange extension by 36 months (from original purchase date of device) . Advance UPS exchange at short notice (response time: next day), worn parts are excluded - Batterien sind im Störungsfall inbegriffen, jedoch nicht bei (3-5 years - Standard Commercial) https://eurobat.org/images/news/publications/eurobat_guide_on_vrla_hires .pdf - EATON assumes returns transport and removal of the defective system . Please indicate the following details in your order: - UPS serial no. - End customer's e-mail address