The Challenge.

British Land were looking to outsource the support of their service partners across a wide property portfolio in London. Alongside ensuring support was available for all service partner users day-to-day across the 32 sites, there was also a need to break-out the estate from the core British Land M365 tenancy, whilst delivering a hardware refresh across all sites ahead of the transition to a partner for support. 

Off the back of a long-standing relationship with Tangible Benefit (acquired by Bechtle in 2023), British Land invited Bechtle to a tender process for the partnership opportunity, citing a need for guidance through the tenancy migration and to complete the hardware refresh with zero downtime across the sites.

The Solution.

Bechtle was selected as the managed services provider for British Land’s service providers. The partnership included the following key services:

  • Efficient Support: Ensuring that a transition to outsourced support didn’t impact the experience of the service partner users. Alongside service desk support, Bechtle committed to on-site personnel to resolve issues which could not be resolved remotely.
  • Migration of M365 Tenancy: Part of the tender was the sizeable task to separate the service partner estate from British Land’s core M365 tenancy. Through a consultative process,  Bechtle were able to deliver the new tenancy and migrate the data across, whilst retaining key access required by the British Land corporate team.
  • Zero-Downtime Hardware Refresh: Ahead of going live for support, the entire client estate needed to be refreshed. Bechtle worked to deliver the refresh across 32 sites in one weekend, ensuring no impact to operation during business hours.

Bechtle has been an invaluable partner in helping us transition our service partner support model smoothly. As a result of their expertise in M365 tenancy migration and commitment to zero-downtime hardware refresh, a smooth and efficient migration process was achieved. On-site support and proactive IT management have greatly improved our operations, allowing us to focus on our core business. Bechtle’s collaborative approach is greatly appreciated, and we look forward to continuing our partnership in order to drive further efficiencies and innovation.

Michal Mrozik, IT Project Manager British Land

Key Benefits for British Land.

The partnership with Bechtle resulted in significant improvements in British Land’s IT operations. Key benefits included:

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Building on the existing support models to help deliver proactive IT management and regular maintenance, ensuring optimal performance of IT systems in line with the British and standards
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Delivering a scalable support model that aligns to British Land’s intended growth of the service partner locations, ensuring a simple approach to onboarding of new sites.
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Beyond the core service deliverables, British Land continue to work with Bechtle and the Business Solutions & Services Team (BSST) to expand on the partnership and seek further optimisation and efficiency across the IT estate.

We’re delighted to have been selected as partner of choice by British Land to support their service partners locations across London. Being able to expand on the long-standing relationship that British Land held with Tangible Benefit by introducing Managed Services is a great demonstration of the expanding capabilities we have within Bechtle. It’s been a real privilege to work with the team at British Land in setting up the partnership.

Connor Slasberg, Head of Service Pre-Sales, Bechtle