Service agreement 8 x 5 x NBD for Cisco FPR1120-NGFW-K9
Technical Assistance Centre: unlimited access (24 x 7 x 365)
Cisco.com: unlimited access (24 x 7 x 365)
Software: upgrades and updates for Cisco IOS software
Hardware: 8 x 5 hardware exchange (Mon-Fri, 09:00-17:00), next-business-day delivery
