The Challenge.
Guests and members of The Club Company expect seamless digital experiences: mobile booking, app integrations, streaming in rooms and lounges, connectivity during events, and inter-club digital services. Wi-Fi is no longer a “nice to have”, it’s essential to a premium guest experience.
Prior to engaging with Bechtle, The Club Company’s approach to Wi- Fi had been reactive, which resulted in an uneven coverage blanket, spotty connectivity, and ultimately, overly complex management and maintenance. While some access points had been upgraded, coverage and reliability remained inconsistent, and the lack of empirical data made it difficult to justify any investment to stakeholders.
Sam Drake, IT manager, knew that only a professional site survey from a trusted technology partner would, enable The Club Company to bridge the gap between ‘suspecting’ a Wi-Fi problem, and having a data-backed, executable remediation plan.
Why Bechtle?
The Club Company chose Bechtle because we don’t just sell technology, we partner with customers to deliver creative, cost-effective, and future-ready solutions. Several differentiators made Bechtle stand out: domain experience and trust pedigree, with honest, impartial recommendations rather than upsell-driven ones; ease of engagement and reliability, ensuring seamless delivery; full transparency and professionalism, producing a structured survey report with diagrams, photos, and clear explanations for business stakeholders; and minimal overhead, with a light, agile, and effective process free from excessive governance layers.
The Solution.
Bechtle conducted a comprehensive wireless site survey, delivering a 72-page structured report designed with both technical and business audiences in mind. The report included:
- Executive summary & high-level conclusions – providing a clear overview of findings.
- Identified problem zones & root causes – pinpointing areas of concern and underlying issues.
- Remediation plan – outlining actionable steps to resolve connectivity challenges.
- Visuals – including maps, floor plans, and photos for easy interpretation.
Throughout the process, Bechtle ensured consistent communication, responsiveness, and full alignment with the customer’s timelines. The team at Bechtle handled the heavy lifting throughout the project, with minimal management overhead, making the process smooth and efficient.
The collaboration with The Club Company on this project was effortless, easy, and built on trust. We kept management overhead to a minimum and focused every recommendation on their best interests, not our margin. That’s what true partnership looks like.
Lee Alesbrook, Hybrid Infrastructure BDM, Bechtle
Key Benefits for The Club Company.
As a result of the survey, the club has achieved the following benefits:
Confidence under fire:
When issues arise around “Wi-Fi not working”, the IT team are able to respond with data-backed explanations and solutions.
From guesswork to planning:
The IT team now has a defensible and structured baseline to plan both capacity upgrades and budget requests. This moves them from reactive fixes to a proactive roadmap.
Business-level acceptance:
The detailed, well-documented report means non-technical business stakeholders can understand and support future investment.
Enhanced internal alignment:
Pressure from staff or members about “Wi-Fi issues” has decreased, with backing data now available to justify any future investments.
You do what you say on the tin … Everything with Bechtle is easy … Working with you is not difficult in the slightest.
Sam Drake, IT Services Manager, The Club Company