The full Bechtle portfolio is
now in one place.

The two shopping portals will be merged into a single platform. This will create a consistent shopping experience for all customers across all products, services and cloud solutions – with new features being rolled out more quickly via a central interface.

• No need to switch between shops – order cloud products directly on bechtle.com. 
• Buy hardware and cloud subscriptions together in a single checkout. 
• Use one account to access the entire Bechtle IT and cloud portfolio. 
• Enhanced search and configuration options make it easier to find and set up cloud products. 
• For recurring orders, you can now add cloud products to bechtle.com shopping lists, too. 
• All your invoices, addresses, users, and order thresholds are now managed in one place.

• The assortment of cloud offerings stays the same.
• Your existing cloud subscriptions will simply carry over.
• Your order history remains intact.
• Invoices, license scaling, and license assignments via Cost Centers continue to work as usual.
• All e-mails will stay the same

Yes. All existing offerings will be supported. The entire assortment of bechtle-clouds.com will be available under bechtle.com.

Yes. Your complete account will be migrated from bechtle-clouds.com to bechtle.com. This includes

• your organization's account
• all user including all roles
• multiuser accounts will be migrated and become so called global logins.

No. Your contact persons at Bechtle stay the same.

No. All your running subscriptions and contracts will not change.

Yes. All product data and the complete UI will support German, English, French, Czech, Spanish, Italian, Magyar (Hungarian), Dutch, Portuguese, and Polish. All cloud offerings and their characteristics will be translated.

Legal documents and emails will be harmonized and unified throughout 2026.

Yes. Within the webshop, you can directly access bechtle-clouds.com via a special link: https://www.bechtle.com/cloud. If you are logged in to bechtle.com and click on this link: https://www.bechtle.com/cloud, you are automatically logged in to bechtle-clouds.com. This link can be found in menus, for example.

Yes. However, we recommend bechtle.com since a couple of features are designed to work under bechtle.com:

• The cart is not shared
• Permissions must be set in bechtle.com
• Improved UI/UX
• New features will be developed for bechtle.com only
• Eventually, bechtle-clouds.com will be turned off

Yes. You will receive an e-mail from bechtle.com to confirm your registration on bechtle.com if you did not exist on bechtle.com already.

No. The Clouds invoice address can be changed by Bechtle only. Your account manager must maintain the invoice address and set the default invoice address.

No. Invoices will not be migrated to bechtle.com. New invoices will appear in bechtle.com.

No. Existing orders will not be migrated. However, new orders submitted at bechtle.com that contain cloud products will be shown in the order overview: https://www.bechtle.com/shop/my-account/orders of bechtle.com.

No. Your data is initially migrated from bechtle-clouds.com to bechtle.com, including the password. A user does not have to set a new password.

Common Issues: You may receive an e-mail asking you to confirm your including setting your password. You can ignore the e-mail.

Yes. Checkout will place two orders: one that contains hardware, services, and trainings. Another that contains cloud products. For you as a customer, there is no change compared to the current status quo once the order has been submitted.

No. All terms and conditions (bechtle.com + cloud) must be accepted during checkout.

Yes. If you did not exist on bechtle.com before, you must setup your MFA (Multi Factor Authentication). An activated MFA from bechtle-clouds.com cannot be migrated to bechtle.com.

No. A shared cart belongs to one user at bechtle.com and not to your entire organization. To share carts between users, bechtle.com offers Shopping Lists.

Common Issues:
Shared cart with bechtle-clouds.com: if a user has a cart at bechtle.com this cart also exists in bechtle-clouds.com but is it visible to all other users of the same customer. The recommendation is to either use bechtle.com or bechtle-clouds.com.

Yes. Eventually, only the creation of new users will be disabled in bechtle-clouds.com and will only be possible on bechtle.com via your MyBechtle account.

Subscribers imported from the customer's system (for example, via EntraID) but unable to log in to bechtle-clouds.com will continue to exist and can still be assigned to licenses.

Yes. A change to the commissioned data processing is required. In addition to Bechtle Clouds GmbH, Bechtle AG will also be a direct processor of personal data.

bechtle-clouds.com will roll out the changes to all customers on time via a standard mechanism.

Incident Response Framework
There is a group-wide incident response framework, including mandatory reporting under GDPR and NIS2/DORA.

Security Incident Monitoring
Security incidents are monitored in the SOC; critical events automatically create tickets in the ITSM system (BPoS).

Regulatory Notification
Reportable incidents are notified to the competent data protection authority.

DPA Availability
Bechtle provides standardized data processing agreements (Art. 28 GDPR).

Digital Conclusion
Conclusion is digital via the Bechtle Clouds Portal ("Confirm with one click").

Contents
DPAs include technical and organizational measures (TOMs) and liability provisions.

Access Control
Role-based access control (RBAC) and multi-factor authentication (MFA) are enforced.

Security Monitoring
Regular penetration tests and monitoring are performed via the Bechtle Security Operations Center (SOC).

Data Storage Policies
Policies prohibit storing sensitive data outside approved systems; all access is logged.

Password Protection
Passwords are never stored or logged in plain text.

Bechtle Cloud Services (BCS) host their data exclusively in German Tier-3 data centers (Frankfurt, Rüsselsheim) – 100% GDPR-compliant and protected from the US Cloud Act.

Multi-Cloud Scenarios
For multi-cloud scenarios, Bechtle also supports sovereign clouds (e.g., IONOS, PlusCloud open), which guarantee data residency in Germany or the EU.

Bringing Your Own Storage (BYOS)
Customers can select their preferred region or "Bring Your Own Storage" (BYOS) via the Multi-Cloud Portal.

Data retention policies comply with GDPR requirements.

Data Retention Period
Data is typically retained in "read-only" mode for 30 days after contract termination, then deleted in accordance with GDPR.

Log and Error Message Retention
Log and error messages are stored up to 185 days on Production in accordance with GDPR.

Deletion Documentation
Deletion logs can be provided upon request.

Data at Rest
AES-256 (e.g., for Nextcloud server-side encryption).

Data in Transit
TLS 1.2/1.3 for all connections.

Key Management
Key management follows ISO 27001-compliant processes.

GDPR Compliance Framework
A central Data Protection Officer (DPO) and local coordinators monitor compliance. Documented processes for accountability (Art. 5 GDPR) and regular audits are implemented.

Service Catalog Policy
All cloud services are governed by the Service Catalog Policy, which includes encryption and access controls.

ISO 27001 Certification
Bechtle AG and central IT services are certified according to ISO/IEC 27001 (including Managed Private Clouds and the CAPE Multi-Cloud Portal).

Other Relevant Standards

• BSI C5
• ISAE 3402
• ISO 9001
• ISO 14001

NIS2 and DORA Coverage
The ISO 27001 certification also covers requirements from NIS2 and DORA, which is important for financial and critical infrastructure customers.