Customer Service

General

When to get in touch with Customer Services.

• The Customer Service Team is on hand to help you return items (in accordance with terms and conditions).
• They also offer support for repairs both within and outside of warranties.
• Problems with defective products or damaged deliveries? We’re here to help.

If you have any other enquiries, please get in touch with your Bechtle account manager.

Returns and Warranties/Repairs

If you’d like to request a return, please ensure the following conditions* are met:

• The item packaging is unopened and undamaged;
• A return must be requested within three days after delivery;
• Specially configured items are generally excluded;
• A warehousing fee may be charged;
• Shipping costs are borne by you;
• Items can only be returned with an RMA number provided by Bechtle.

Repairs and Warranties

How do I have an item repaired?

• A repair request can be made through our online portal.
• Don’t have access to the portal? Get in touch with your account manager, who will activate an account for you, or e-mail your request to customerservice.direct-nl@bechtle.com.

Bechtle works with several partners that take on the repair of defective items. As soon as we receive your request, we’ll get in touch with the ideal partner for the job.

My item is out of warranty and needs to be repaired. What should I do?

• Our partners will take a look at the item and we’ll send you a quotation.
• You can then decide if you’d like the item repaired.
• If not, investigation costs will be charged.

Our partners.

• Microfix:  Repairs within and outside of warranty of, for example, HP, Lenovo and Dell.
• ARP Repair: Repairs within and outside of warranty of Apple products.
• Dynafix: Repairs within and outside of warranty of various mobile phones such as Samsung.         

Defective/Damaged Deliveries

My item is defective or damaged. What should I do?

• Get in touch with your account manger or send an e-mail to customerservice.direct-nl@bechtle.com;
• Defects or damaged must be reported 24 hours after delivery by sending the order and item numbers;
• Is the packaging damaged? Take photos and get in touch with the carrier;
• If possible, refuse to accept delivery of items which have damaged packaging.
• Bechtle will process your case and keep you informed of what is happening.