Customer services.

General.

What can Bechtle’s customer services help you with?

Our customer service team is here to assist you with returning products (in line with the applicable conditions)
Repairs within or outside the warranty period
Reporting incomplete deliveries or damaged shipments.

Have another problem? Please contact your dedicated Bechtle account manager or email customerservice.nl@bechtle.com

Returns.

Would you like to return a product? If so, it must meet the following conditions*:

The product must be in unopened, undamaged packaging.
Register the return within five days of delivery.
Custom configurations are excluded from return.
In exceptional cases a restock fee may apply.
Bechtle covers the shipping costs; you will receive a UPS label.
Products can only be returned with an RMA number issued by Bechtle.

Repairs within warranty.

Do you have a product that needs repair?

Please create a ticket in our ServiceNow CSM portal and include the repair request.
Don’t yet have access? Send a message to customerservice.nl@bechtle.com with your email address and customer details and we will activate your account.

Bechtle works with several partners who carry out the repairs. After your request is submitted, it is assigned to the relevant service provider.

Out‑of‑warranty repairs.

These fees are waived if you accept the quote.

Which partners do we work with?

ARP Services – In-house repairs within and outside warranty (Apple, Dell, HP, Lenovo, Microsoft Surface, Samsung)
Service Planet – All onsite HP repairs
MSO – All onsite Lenovo repairs
Microfix – All onsite Dell, HP and Lenovo repairs

Incomplete or damaged deliveries.

If your delivery was incomplete or you have received a damaged product, please follow these steps:

Report it to your dedicated account manager or email customerservice.nl@bechtle.com
Reports must be made within 2 working days of the delivery, including the order and product numbers
If the package is visibly damaged, inform the delivery driver and take photos
Whenever possible, you should refuse to accept visibly damaged parcels upon delivery
Once your report has been received, Bechtle will look into your case and update you as quickly as possible.

Contact.

Have a specific question for the customer service team we haven’t covered here? Get in touch—we can be reached by phone at +31 88 707 80 90 or email at customerservice.nl@bechtle.com

Manufacturer support.

Prefer to receive technical support directly from the manufacturer? You can do so using the contact details below. Please make sure you have the device’s serial number and your invoice to hand.

Acer
088 - 456 0000
http://customercare.acer-euro.com/customerselfservice

AOC
020 - 20 40 286
https://tpv.secure.force.com/Web2Case/WebformAOC?lang=nl_NL

APC
088 - 003 0750
https://www.se.com/nl/nl/work/support/customer-care/contact-schneider-electric.jsp

Apple
0800 - 0201581
https://support.apple.com/nl-nl

Aruba
0900 - 115 0000
https://www.arubanetworks.com/support-services

Asus
0591 - 570290
https://www.asus.com/nl/support

BenQ
0800 - 235 2367
https://www.benq.nl/support/email_us/

Brother
020 - 54 51 329
https://www.brother.nl/ondersteuning

Canon
088 - 7322 666
https://www.canon.nl/support/business-product-support/

Dell
020 - 674 -5000
https://www.dell.com/support/home/nl-nl

Dymo
070 - 7703820
http://www.dymo.com/nl-NL/online-support/online-support-contact-us

Eizo
040 - 7600360
https://www.eizo.nl/support-service/reparatieservice/garantie-contactformulier/