cw04_1440x400_customerservice-nl

Customer Service

General

When to get in touch with Customer Services.

  • The Customer Service Team is on hand to help you return items (in accordance with terms and conditions).
  • They also offer support for repairs both within and outside of warranties.
  • Problems with defective products or damaged deliveries? We’re here to help.

If you have any other enquiries, please get in touch with your Bechtle account manager.

Returns and Warranties/Repairs

If you’d like to request a return, please ensure the following conditions* are met:

  • The item packaging is unopened and undamaged;
  • A return must be requested within three days after delivery;
  • Specially configured items are generally excluded;
  • A warehousing fee may be charged;
  • Bechtle will pay for the shipping costs, you will receive a UPS label;
  • Items can only be returned with an RMA number provided by Bechtle.

Repairs and Warranties

How do I have an item repaired?

  • A repair request can be made through our online portal.
  • Don’t have access to the portal? Get in touch with your account manager, who will activate an account for you, or e-mail your request to customerservice.direct-nl@bechtle.com.

Bechtle works with several partners that take on the repair of defective items. As soon as we receive your request, we’ll get in touch with the ideal partner for the job.

 

My item is out of warranty and needs to be repaired. What should I do?

  • Our partners will take a look at the item and we’ll send you a quotation.
  • You can then decide if you’d like the item repaired.
  • If not, investigation costs will be charged.

 

Our partners.

  • Microfix:  Repairs within and outside of warranty of, for example, HP, Lenovo and Dell.
  • ARP Repair: Repairs within and outside of warranty of Apple products.
  • Dynafix: Repairs within and outside of warranty of various mobile phones such as Samsung.         

Defective/Damaged Deliveries

My item is defective or damaged. What should I do?

  • Get in touch with your account manger or send an e-mail to customerservice.direct-nl@bechtle.com;
  • Defects or damaged must be reported 24 hours after delivery by sending the order and item numbers;
  • Is the packaging damaged? Take photos and get in touch with the carrier;
  • If possible, refuse to accept delivery of items which have damaged packaging.
  • Bechtle will process your case and keep you informed of what is happening.

Contact

Couldn’t find the answer to your question on the website? Then get in touch with the Customer Service Team.

Paul van Vlerken

Customer service

T +31 40 250 9090
customerservice.direct-nl@bechtle.com

Rachel Lisman

Customer service

T +31 40 250 9090
customerservice.direct-nl@bechtle.com

Eva Bonekamp

Customer service

T +31 40 250 9090
customerservice.direct-nl@bechtle.com

Ankie Harks

Customer service

T +31 40 250 9090
customerservice.direct-nl@bechtle.com

Paul van Vlerken

Teamlead Customer service

T +31 40 250 9090
customerservice.direct-nl@bechtle.com

Rachel Lisman

Customer service

T +31 40 250 9090
customerservice.direct-nl@bechtle.com

Eva Bonekamp

Customer service

T +31 40 250 9090
customerservice.direct-nl@bechtle.com

Ankie Harks

Customer service

T +31 40 250 9090
customerservice.direct-nl@bechtle.com

 

Supplier Support

Need technical support from a supplier? Get in touch with them directly using the contact information below, making sure you have the device serial number and invoice to hand.

 

Supplier Phone numbers Support website
Acer 088 - 456 0000 http://customercare.acer-euro.com/customerselfservice
AOC 020 - 214 6202 https://tpv.secure.force.com/Web2Case/WebformAOC?lang=nl_NL
APC 088 - 003 0750 https://www.se.com/nl/nl/work/support/customer-care/contact-schneider-electric.jsp
Apple 0800 - 0201581 https://support.apple.com/nl-nl
Aruba 0900 - 115 0000 https://www.arubanetworks.com/support-services
Asus 0591 - 570290 https://www.asus.com/nl/support
BenQ 0800 - 235 2367 https://www.benq.nl/support/email_us/
Brother 020 - 5451230 https://www.brother.nl/contact 
Canon 088 - 7322 666 https://www.canon.nl/support/business-product-support/
Dell 020 - 674 -5000 https://www.dell.com/support/home/nl-nl
Dymo  070 - 7703820 http://www.dymo.com/nl-NL/online-support/online-support-contact-us
Eizo 040 - 7600376 https://www.eizo.nl/support-service/reparatieservice/garantie-contactformulier/
Epson  020 - 7085099 https://www.epson.nl/contactus
Fujitsu (FSC) 0900 202 5119 http://support.ts.fujitsu.com/contact/servicedesk/servicedesknumber.asp?lng=NL&Level1=0&LNID=3735
HPI 020 504 0646 https://support.hp.com/nl-nl
HPE 0900 117 0000 https://support.hp.com/nl-nl 
Iiyama 0900 - 6664867 http://www.iiyama.com/nl_nl/service-form/
Lenovo (thinkplus) 020 - 4990153 https://support.lenovo.com/nl/nl/
Lexmark 0312 - 0203 6739 https://support.lexmark.com/nl_nl
Microsoft (surface) 020 - 5001500 https://support.microsoft.com/nl-nl/products/surface-devices
NEC/SHARP 020 - 7940999 https://www.sharpnecdisplays.eu/p/nl/en/home.xhtml
Samsung (mobiel) 0900 726 7864 https://www.samsung.com/nl/reparatie/mobile/ophaalservice/ 
Toshiba 0900 - 1000 1000 http://www.toshiba.nl/support/businesslaptops/

 

 


*The above to do apply if Bechtle incorrectly delivers an item or provides erroneous information.