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Customer services.
General.
- Our customer service team is here to assist you with returning products (in line with the applicable conditions)
- Repairs within or outside the warranty period
- Reporting incomplete deliveries or damaged shipments.
Have another problem? Please contact your dedicated Bechtle account manager or email customerservice.nl@bechtle.com
Returns.
- The product must be in unopened, undamaged packaging.
- Register the return within five days of delivery.
- Custom configurations are excluded from return.
- In exceptional cases a restock fee may apply.
- Bechtle covers the shipping costs; you will receive a UPS label.
- Products can only be returned with an RMA number issued by Bechtle.
Repairs within warranty.
- Please create a ticket in our ServiceNow CSM portal and include the repair request.
- Don’t yet have access? Send a message to customerservice.nl@bechtle.com with your email address and customer details and we will activate your account.
Bechtle works with several partners who carry out the repairs. After your request is submitted, it is assigned to the relevant service provider.
These fees are waived if you accept the quote.
- ARP Services – In-house repairs within and outside warranty (Apple, Dell, HP, Lenovo, Microsoft Surface, Samsung)
- Service Planet – All onsite HP repairs
- MSO – All onsite Lenovo repairs
- Microfix – All onsite Dell, HP and Lenovo repairs
Incomplete or damaged deliveries.
- Report it to your dedicated account manager or email customerservice.nl@bechtle.com
- Reports must be made within 2 working days of the delivery, including the order and product numbers
- If the package is visibly damaged, inform the delivery driver and take photos
- Whenever possible, you should refuse to accept visibly damaged parcels upon delivery
- Once your report has been received, Bechtle will look into your case and update you as quickly as possible.
Contact.
Have a specific question for the customer service team we haven’t covered here? Get in touch—we can be reached by phone at +31 88 707 80 90 or email at customerservice.nl@bechtle.com
Teamlead Customer service
Customer service
Customer service
Customer service
Customer service
Manufacturer support.
Prefer to receive technical support directly from the manufacturer? You can do so using the contact details below. Please make sure you have the device’s serial number and your invoice to hand.
| Manufacturer | Phone number | Support website |
*The above conditions do not apply if Bechtle has delivered the wrong product or provided incorrect advice.