Bechtle's Escalatory Support.
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Bechtle’s ‘Escalatory Support’ solution is designed to support internal IT teams with access to an extended knowledge base across Bechtle’s Operation Centre. By working with Bechtle as an Escalatory Support partner, customers are able to speak to our team to solve complex challenges when internal capability is exhausted, ensuring a positive outcome is achieved in a time-efficient manner.
Bechtle’s Operation Centre team are on hand not only to aid with resolving issues, but also to educate internal team members around recurring challenges and help validate intended fixes for issues yet to be faced across varied IT environments. It’s simple – Bechtle’s Escalatory Support ensures your internal IT team have all the resource and knowledge access needed to perform and thrive.
A documented overview of existing IT systems and environment must be provided to inform support engagements. If not available, Bechtle are able to conduct an IT systems and infrastructure audit (additional charges apply).
Escalatory Support is only available to organisations with internal IT teams and service requests can only be raised by named IT contacts. Further support options are available via Bechtle to serve end users directly if desired.
What are the options?
Why choose this package?
- Empower internal IT teams with access to advanced skillsets and knowledge base within Bechtle’s Operations Centre.
- Reduce time to resolution on complex and resource-intensive issues.
- Increase internal capabilities through knowledge share and engaged incident review.
Why Bechtle?
- One of the UK’s largest Managed Support providers.
- Ability to add additional services across Bechtle’s vast services portfolio to further support internal IT teams.
- Bechtle’s BSST resource available for consultation around proactive improvement of IT estate in event of recurring technology challenges.
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