Is your company ready for location-agnostic working?
Being able to work flexibly regardless of the location, easily log in from anywhere, and having a better work-life balance are what employees today expect from their companies. But now more than ever, this will require additional work from your IT department. Bechtle can support you in setting up your hybrid world of work.
The times of having to go to the office every day to do a good job are well behind us. New Work and hybrid working have come quite far in the last two years. Equip your employees with the right hardware and software and ensure that they can work productively at home, in the office and on the go.
Hybrid working isn’t a fad that’s going to go out of fashion. It’s the future of the workplace and, when implemented correctly, can have plenty of benefits:
- Meet the demands of younger generations
- Boost employee satisfaction
- Save office space, travel and printing costs
- Increase productivity and thus improve operating income.
The challenges of hybrid working.
The IT infrastructure is becoming ever more complex and the pressure is on thanks to hybrid work. Do you have enough time for innovations?
Find out more about the everyday challenges of IT departments and find out how to tackle them.
Five tips for more control over your IT landscape
Here are several tips on how you can gain more control over your IT landscape to have more time for what really counts.
Tip 1: Centralise IT with Unified Endpoint Management
The status of your IT management relies on how good an overview you have of your IT infrastructure. Are you still keeping an overview of your IT assets manually? Research has shown that 43% of all IT managers still save their IT resources in spreadsheets, but the rapid spread of data made this impossible in 2020. It’s difficult enough to map the relationships between the different IT assets, not to mention updating them, but by centralising and automating this, you will gain more control over your IT landscape and processes.
Users, above all of the younger generation, are now digital natives, which inevitably leads to shadow IT. When it comes to hybrid working, it’s important to support users instead of limiting them. Unified Endpoint Management provides central management and security of IT resources without limiting users.
Tip 2: Introduce zero-touch-deployment
There are different tools that greatly simplify the rollout of new systems in combination with a Unified Endpoint Management system. Think Windows Autopilot. If you organise things correctly, a new system doesn’t have to go through a service desk, but can instead be handed over directly to the end user. This way you don’t have to think about how to onboard new colleagues.
How often is there someone wanting something from you at the office? How many tickets do you receive regarding broken hardware or software? As an IT manager, you probably have other tasks to solve beside fixing bugs and offering support. By means of good organisation and process automation, you will have enough resources on your hands to support end users. Make sure that your employees have somewhere else to turn with their questions, for example an online FAQ or support site, to enable end users to solve their own problems.
Tip 3: Homogenise IT resources
More than half of the workforce are unhappy with their devices, which is why it makes sense to create personas within the organisation to which you can attune the hardware and software when onboarding. This way you can provide the right support for different employee types. A graphics designer for example requires a more powerful device than an administrative worker.
To standardise on the corporate level, it makes sense to sort the personas into user groups and homogenise these. If you only base this standardisation on personas, you are running the risk of losing your overview of IT resources, so pay attention to SLA and lifecycle management when standardising. Employees want to work hybrid with a device of their choice and choosing a solid device management tool can prevent future problems.
Tip 4: Predict IT costs
By switching to pay-per-use, your costs will remain transparent. As-a-service models are getting ever more interesting. The advantage is that you pay a monthly lump sum per workplace making costs predictable and transparent. This also grants you a sense of flexibility that you don’t have with an upfront investment which is more suited to modern work.
Tip 5: Choose the right workplace strategy.
This tip concerns strategies on optimally supporting your employees. An effective workplace strategy increases productivity and employee satisfaction
and we tend to see the following:
- Personal Device (previously Bring Your Own Device) – This is a personal system with personal admin rights and a business container for applications and data.
- Corporate Owned Device – This is an enterprise system with enterprise admin rights without a private environment.
- Kiosk – Another enterprise system with enterprise admin rights with only one application or a few applications for the end users.
- Corporate Owned, Personal Enabled (previously Choose Your Own Device) – An enterprise system with enterprise admin rights where there’s a distinction made between the user’s personal and work life. The system can be used for work and in private without these data and applications crossing over.