Bechtle Helpcenter

Bechtle Help Centre.

What are global shop options?

You can access global options under the heading ‘Users & Settings’ > ‘Account options’ in your account. These options apply to all users of your account.

  • Max. authorisation flow timeout: When an active authorisation flow times out, the user who submitted the draft order will automatically be notified.
  • Require cost centre at checkout: Users can only submit an order when they have entered a valid cost centre.
  • Links and documents: This is where you enter links, documents or additional text that appears on the ‘My home page’ of all account users.
Find answers by topics.

What type of content does our platform offer and who can shop at Bechtle.


Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

Shipping and delivery

Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.


Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.


Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

My account

All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

Shopping basket

All the functions your shopping basket offers explained.

Returns and refunds

Need to return a product? Find out how here.


All the ways to get in touch with us for personal advice and things to know about our online advice service.