Bechtle Helpcenter

Bechtle Help Centre.

How can I track my orders?

You can see the current status of all your orders in your user account. Your order can have one of these statuses:

Processing: We have received and are now processing your order.
Delayed: The carrier has informed us that the previously announced delivery date cannot be met. You can see the new delivery date in the order details.
In transit: Your order or a partial delivery is on its way to you. For details, please refer to the tracking information.
Complete: Your order has been delivered.

Find answers by topics.

What type of content does our platform offer and who can shop at Bechtle.


Where you can find your order history, track, cancel or modify current orders, and set order limits for users.

Shipping and delivery

Find information on delivery times, delivery notes, shipping addresses, shipping costs, and tracking.


Everything you need to know about comparing products, managing shopping lists, finding optional or required accessories for a product or different product models, placing your order, and more.


Information on payment options, online payments, vouchers, invoices and managing your invoice addresses.

My account

All there is to know about managing your data and account settings, users, shopping lists, authorisation flows, addresses, cost centres and payment methods.

Shopping basket

All the functions your shopping basket offers explained.

Returns and refunds

Need to return a product? Find out how here.


All the ways to get in touch with us for personal advice and things to know about our online advice service.