Frontline workers are the driving force of your organisation. They have the first contact with your end customers, whether those are consumers or patients. How do you ensure that they represent your organisation in the best possible way? It is important that you provide them with the right digital tools. Read on to discover the best way to do this.
Currently, approximately 89% of organisations have a digital strategy. Unfortunately, frontline employees are often the last to be discussed when drawing up this digital strategy. By including them in your plan for digitisation, you ensure more productivity, better cooperation, and improve the overall performance of your organisation.
Want to know more benefits and how to set-up a strategy? We have covered the aspects of the digitisation of frontline workers in our e-book.
Most frontline employees share their devices with each other. This creates cyber security risks. Whether you work in a healthcare institution, in a supermarket or in a factory, you likely hear this question often: "What was the login again?" One of the problems with shared devices is that users often do not have their own company login or email address.
As a result, they have to log in with personal accounts and company information is forwarded to third parties via unprotected e-mails. Although this is certainly well-intentioned, sharing access and the use of personal apps poses enormous risks to organisations.
If a cybercriminal takes advantage of this, this means that it could potentially cost your organisation a lot of money to repair these security breaches.
Easier device management
Lifecycle and incident management
Improved data security
Scalable contract at a fixed amount per month
With Device as a Service (DAAS), you can guarantee that frontline employees have the right tools to increase their productivity. By segmenting them into personas, you can map out their needs. With a DAAS solution, they have the right device to execute their tasks with maximum efficiency. The advantage to your team is that you are unburdened by the many services within Device as a Services.
Microsoft is one of the partners within our DAAS solution. There are several devices from the Surface family to choose from per persona.
Want to know more about DAAS? Get in touch with our expert.