product-logo

    ITIL 4 (R) Foundation

    • Bechtle-Nr.EDU832010
    • MethodIn-person seminar, Live online training
    • Target groupManagers, Internet/data protection/security officers, Network administrators, Project managers
    • Duration3 day(s)

    Please select:

        €1,530.00

        Gross price: €1,851.30 incl. €321.30 VAT

        1

        Course outline

        Method

        In-person seminar, Live online training

        Duration

        3 day(s)

        Prerequisites:

        An interest in services, service management and IT services.

        Objective:

        You'll learn a comprehensive approach to enable mutual value creation with customers and other stakeholders through products and services. Get acquainted with the ITIL 4 (R) guiding principles and four dimensions of service management include, as well as the key concepts of Lean, Agile, DevOps, and understand why they are important to unlock business benefits. ITIL 4 (R) Foundation is ideal for people who want to gain an essential understanding of the ITIL (R) framework and how it's used to improve IT service management quality within an organisation. The certification is also relevant for IT experts working in an organisation that has adopted ITIL (R) and hence requires knowledge of the general service optimisation programme. The target group includes CIOs, IT managers, service managers, IT service operators, IT process managers, consultants, project teams and people working closely with IT departments. These courses are particularly recommended for IT staff working in service processes or service desks.

        Content:
        • What is ITIL 4 (R)?
        • Understand the key concepts of service management
        • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
        • Understand the four dimensions of service management
        • Understand the purpose and components of the ITIL service value system
        • Understand the activities of the service value chain, and how they interconnect
        • Know the purpose and key terms of 15 ITIL practices
        • Understand 7 ITIL practices
        • ITIL 4 (R) certification scheme and learning opportunities
        • ITIL (R) is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
        Comment:

        ITIL (R) is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The exam is required by the manufacturer. The exam and original documentation is included in the course price.