Priority on-site service and 24/7 support help keep your end users up and running.
The Apple Care for Enterprise support contract combines technical support for your Apple users with hardware service options to enable a priority on-site service and 24/7 support to help keep your end users up and running
Key benefits.
Expert helpdesk.
- End user support hotline Helpdesk support IT support
- Troubleshooting and conducting the repair
- Easing of helpdesk workload
Priority device repair.
- Global on-site repair and exchange Reach—30 countries
- Rectifying faults on Macs and iOS
- Shortening of downtime due to repairs Option to check via Enterprise Portal
Service pool.
- Device repair or exchange for any reason at no extra charge
- AppleCare Enterprise Portal access for reporting
- Lower operating costs for accidental damage repairs
Flexible solutions.
Volume-defined price categories.
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Category 1: 200–999
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Category 2: 1000–4999
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Category 3: 5,000+
Coverage conditions.
- iPhone: 2 to 3-year term
- iPad: 2, 3 or 4-year term
- Mac: 3 to 4-year term
Service pool.
- Service pool: 2% Mac / 5% iOS
- Service pool+: 4% Mac / 10% iOS
More information.
- AppleCare for Enterprise is available in volume-based price categories from 50 (new), 200, 1,000 and 5,000 covered devices.
- Devices can be repaired or replaced for any reason unless they have been lost or stolen.
- AppleCare for Enterprise can be added to previously bought, qualified Apple devices.
- Additional IT support is available with the purchase of AppleCare OS Support.
IT support for OS integration and migration.
Receive the support you need for your IT department when deploying macOS, iOS or iPadOS in your organisation.
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|
|
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Select. |
Preferred. |
Alliance. |
|
|---|---|---|---|
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Site coverage |
1 |
Multiple |
Multiple |
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Technical fine-tuning |
2 |
12 |
Unlimited |
|
Helpdesk level cases |
Unlimited |
Unlimited |
Unlimited |
|
Cases at enterprise level |
10 |
50 |
Unlimited |
|
Customer Success |
- |
Quarterly |
Dedicated Customer Success |
|
On-site technician |
- |
- |
Two days |
Key benefits.
- AppleCare helpdesk support plan included.
- Complex IT support cases and support for integration issues.
- Support for technicians from technicians with issue isolation, analysis and diagnostics.
- Cooperate support agreements with key ecosystem partners (MDM, networks, mail/calendar).
- Optimised process for removing Activation Lock.
- Option to submit improvement suggestions and receive updates.
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