Priority on-site service and 24/7 support help keep your end users up and running.
The Apple Care for Enterprise support contract combines technical support for your Apple users with hardware service options to enable a priority on-site service and 24/7 support to help keep your end users up and running
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Expert helpdesk
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Priority device repair
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Service pool
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End user support hotline Helpdesk support IT support
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Global on-site repair and exchange Reach—30 countries
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Device repair or exchange for any reason at no extra charge
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Troubleshooting and conducting the repair
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Rectifying faults on Macs and iOS
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AppleCare Enterprise Portal access for reporting
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Easing of helpdesk workload
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Shortening of downtime due to repairs Option to check via Enterprise Portal
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Lower operating costs for accidental damage repairs
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Volume-defined
price categories |
Coverage conditions
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Service pool
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Category 1 |
Category 2 |
Category 3 |
iPhone |
iPad |
Mac |
Service pool |
Service pool+ |
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200–999 |
1000–4999 |
5,000+ |
2 to 3-year term |
2, 3 or 4-year term |
3 to 4-year term |
2% Mac |
4% Mac |
- AppleCare for Enterprise is available in volume-based price categories from 50 (new), 200, 1,000 and 5,000 covered devices
- Devices can be repaired or replaced for any reason unless they have been lost or stolen
- AppleCare for Enterprise can be added to previously bought, qualified Apple devices
- Additional IT support is available with the purchase of AppleCare OS Support
Receive the support you need for your IT department when deploying macOS, iOS or iPadOS in your organisation.
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Select
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Preferred
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Alliance
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Site coverage
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1 |
Multiple | Multiple |
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Technical fine-tuning
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2 |
12 |
Unlimited |
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Helpdesk level
cases |
Unlimited |
Unlimited | Unlimited |
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Cases at enterprise level
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10 |
50 |
Unlimited |
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Customer Success
Manager Service |
- |
Quarterly |
Dedicated Customer Success |
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On-site technician
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- |
- |
Two days |
- AppleCare helpdesk support plan included
- Complex IT support cases and support for integration issues
- Support for technicians from technicians with issue isolation, analysis and diagnostics
- Cooperate support agreements with key ecosystem partners (MDM, networks, mail/calendar)
- Optimised process for removing Activation Lock
- Option to submit improvement suggestions and receive updates
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