Service contract 8 x 5 x NBD for CW9162I-E
Technical Assistance Centre: unlimited access (24 x 7 x 365)
Cisco.com: unlimited access (24 x 7 x 365)
Software: upgrades and updates for Cisco IOS software
Hardware: 8 x 5 hardware exchange (Mon-Fri, 09:00-17:00), next-business-day delivery
