Challenge.
17 Schiffe auf dem Zürichsee: Zentrale IT-Lösung für alle Standorte.
ZSG wanted to be able to work more efficiently and flexibly. To achieve this, the IT infrastructure was to be modernised and standardised. A centralised file repository that can be used both in the administration and on the ships was particularly important. However, there are areas on Lake Zurich with little or no data network reception. As most of ZSG's instructions and documents are now digital, a solution was sought that would also work offline and allow processes to continue even without a continuous internet connection. In addition, the existing booking and sales systems were to be optimally integrated into the new IT environment so that all digital processes, including order transmission, filing and ticket sales, would run stably at all locations on land or on the water.
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Solution.
Together with Bechtle, ZSG decided to migrate its IT systems to the Microsoft Azure Cloud. The office and business applications were designed so that they could be used without an additional login. During the implementation, however, it became apparent that the central booking and sales system in particular could not be used directly from the Azure cloud without causing high latencies. Bechtle used Azure Virtual Desktop (AVD) to improve the performance of both applications. This created a solution that not only allows the existing applications to continue to be used, but also offers long-term flexibility and scalability. A fibre optic connection at the main site also ensured a stable connection, while Microsoft 365 serves as a central file repository for the entire organisation. Through regular cloud optimisations and security analyses, Bechtle ensures that ZSG always benefits from the latest technologies and the best possible cost structures. The result: a highly available, secure and high-performance IT environment that seamlessly connects all ZSG locations and future-proofs IT operations.
I particularly appreciated the options presented by Bechtle and the intensive collaboration on site during the final phase. I felt that I was in good hands. The on-site sessions were incredibly effective and meant that the project made significant progress. The hybrid way of working and the support from the task force on site at the end led to the viable solution that has now been implemented and showed us how committed and solution-orientated Bechtle is.
Roman Knecht, Director, Zürichsee-Schifffahrtsgesellschaft AG
Business benefits.
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Standardised file storage: Centralised and efficient data management for work on land and on the water.
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Scalability: IT landscape can be flexibly expanded to meet future requirements.
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Centralised administration: An environment in which all devices can be administered.
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Increased security: Security functions integrated into Microsoft 365 protect sensitive data.
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Optimised performance: Azure Virtual Desktop improves the speed of applications, especially the booking system, in a homogeneous environment.
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Offline functionality: Essential for operation on Lake Zurich despite dead spots.
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Future-proof: Always up-to-date Microsoft technologies without the need to invest in your own data centres.
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Cost efficiency: Reduced IT operating costs thanks to optimised cloud usage.
Partner.
About our customer Zürichsee-Schifffahrtsgesellschaft AG.
Zürichsee-Schifffahrtsgesellschaft AG (ZSG) was founded in 1890/91 as the Zurich Steamboat Company. It has been fully integrated into the Zurich Transport Association (ZVV) since 1990. The company operates 17 ships on Lake Zurich, including two historic paddle steamers and three riverboats. The offer includes scheduled, round and theme trips. ZSG operates its own shipyard in Wollishofen, where the ships are maintained. zsg.ch