IT SERVICE.

HPE POINTNEXT Service helps you on your way to a digital future.

Get an all-in-one package with the IT services your company needs to accelerate your digital transformation. Leverage the wide range of HPE Support Services to completely secure your IT.

The following service versions are available:

Tech Care.

Complete Care.

Tech Care.

Basic.

Service hours:
Monday through Friday, 8 a.m. to 5 p.m.

Response Time:
HW: Next business day (access to HPE experts within 2 hours)
SW: Callback within 2 hours

Essential.

Coverage:
24/7, 365 days a year

Response Time:
HW: Within 4 hours (direct connection to HPE experts within 15 minutes)
SW: Callback within 2 hours

Critical.

Coverage:
24/7, 365 days a year

Response Time:
HW: The system is restored to operational status within 6 hours (direct connection to HPE experts within 15 minutes)
SW: Callback within 2 hours

Complete Care.

For your IT environment.

Simplified IT operations thanks to knowledge of your IT environment; a single contact partner even for products from a range of suppliers. A dedicated account support team takes the burden off your IT employees and provides expertise and proactive information.

Data Centre Care application area:

Complex IT environments (also multi-vendor hardware and software)
Individual support concepts and availability agreements
Comprehensive additional options such as SAP or IT service management extensions
Solution support (3Par, Azure, SAP HANA TDI, NFV, etc.)

HPE Total Education Training Credits.

People link technologies and processes but only trained employees can get the most out of investments. With HPE Total Education Training Credits, you receive a contingent of training courses that help your business become more productive.

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Individual HPE support contracts.

Have requirements that cannot be fulfilled by the HPE Packaged Support Services? Looking to consolidate your hardware service? Look no further than the HPE customer service agreements.

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Support for your Aruba hardware.

Found out more about your Aruba network products’ basic warranty and how you can extend it.

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HPE GreenLake.

A growing number of businesses are banking on agile cloud solutions, not only to save costs due to use-based invoicing, but also to be able to grow more quickly and slimline IT infrastructures. HPE has developed GreenLake to deliver the benefits of cloud solutions without having to worry about security or data protection.

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Installation & startup services.

HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment and software products. It is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.

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Choosing the right Support Services can make all the difference. Get in touch with us and we’ll be happy to help.

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