HPE Pointnext
HPE logo

IT SERVICES.

HPE Pointnext Services support you on your path to a digital future.

HPE Pointnext brings together a full range of IT services designed to accelerate your organisation’s digital transformation. The HPE Support Services portfolio helps keep your IT landscape stable, secure and running smoothly. 

The following service options are available:
 

 

Tech Care.
Complete Care.
Tech Care.

When running HPE hardware and software, HPE Pointnext Tech Care extends traditional support by giving you direct access to product specialists. In addition, it provides general technical guidance to help reduce risk and improve operational processes. Support is available through multiple channels, including telephone support, live chat, HPE‑moderated forums with defined response times, and automated event reporting.

The HPE Support Center portal offers a personalised digital experience for managing your assets. It gives you a clear overview of the products deployed in your IT environment and how they interact. Built‑in self‑service tools allow you to carry out selected tasks independently, supported by a curated set of knowledge resources.

 

Service level options

HPE Tech Care is available in three service levels, aligned with different operational requirements:

Tech Care.

Basic.

Coverage window:
Monday to Friday, 8:00 to 17:00

Response time:
Hardware: Next business day (access to HPE experts within 2 hours)
Software: Call‑back within 2 hours

Essential.

Coverage window:
24×7, 365 days a year

Response time:
Hardware: Within 4 hours (Direct Connect to HPE experts within 15 minutes)
Software: Call‑back within 2 hours

Critical.

Coverage window:
24×7, 365 days a year

Response time:
Hardware: System restored to an operational state within 6 hours (Direct Connect to HPE experts within 15 minutes)
Software: Call‑back within 2 hours

HPE Tech Care datasheet      HPE Tech Care flyer

Available contract terms for
all HPE Support Services listed.

  • 3 years
  • 4 years
  • 5 years

Longer contract terms offer better value. The 5‑year HPE Packaged Support Service costs less than a 3‑year Packaged Support Service extended twice by one year.

Complete Care.

For your IT environment.

HPE Complete Care simplifies IT operations by providing in‑depth expertise tailored to your IT environment – backed by a single point of contact, even across products from multiple vendors. A dedicated Account Support Team works alongside your IT staff, providing specialist knowledge and proactive insights to reduce workload and improve operational stability.


Where Complete Care is a good fit:

  • Complex IT environments, including multivendor hardware and software
  • Custom support models and availability agreements
  • A wide range of additional options, such as SAP or IT service management extensions
  • Solution support (HPE 3PAR, Azure, SAP HANA TDI, NFV, and more)

 

HPE Complete Care data sheet

 

HPE Total Education Training Credits.

Well‑trained employees are essential to getting real value from technology investments. HPE Total Education Training Credits give your organisation access to a flexible pool of training services that supports more efficient, productive day‑to‑day operations.

 

PDF DOWNLOAD

A businesswoman

Custom HPE support agreements.

For organisations with requirements that go beyond standard HPE Packaged Support Services, or that want to consolidate hardware support, HPE customer support agreements provide a tailored alternative.

 

Learn more

Life preserver

Support for your Aruba hardware.

Learn more about the standard warranty for your Aruba networking products and the options available to extend coverage.

 

Learn more

HPE logo in the mountains

HPE GreenLake.

More and more organisations are adopting agile cloud solutions – not only to take advantage of consumption‑based billing, but also to scale faster and streamline IT infrastructures. HPE GreenLake enables you to benefit from cloud solutions while maintaining high standards for security and data protection.

 

Learn more

Installation and start-up services.

The HPE Installation Service covers the basic installation of server, storage, networking and software products. As part of HPE’s portfolio of deployment services, it ensures that your products are installed by an HPE or Bechtle specialist in line with the manufacturer’s product documentation.

 

Learn more

We’re happy to help you identify the support service that best fits your requirements.
 
Need advice?

Get in touch.

* Fields marked with an asterisk (*) are required.

If you’d like to know more about how we handle your personal data, please read our Privacy Policy.

If you’d like to know more about how we handle your personal data, please read our Privacy Policy.